Customer Service Management Consultant

R E Z A S A B A H I

***** *** *** # ** ***********, VA. 20155 C. 571-***-**** E-Mail; *******@********.***

*******@********.**********

www.linkedin.com/in/reza-sabahi-ph-d-3660845

Operations Management Consultant

An enterprising, visionary operations executive and business partner offering 20+ years of expertise in elevating business performance, enhancing processes, and growing profits. My experience includes a career-long track record of building award-winning enterprises that exceed customer expectations and service standards. Understanding consumer behavior in a vigilant world economy has allowed me to better adjust to consumer needs and new market trends.

Areas of Expertise

Brand Management (Build Operate Transfer) B.O.T. Consumer Behavior Sales Pricing Labor Global Marketing Political Economics Product Marketing Advertising Networking Team Leadership Customer Insight Project Management Strategic Management Organizational Management Customer Service Productivity & Process Improvement Quality Control

Core Competencies

Creative: Out-of-the-box thinking approach Active listener and learner Excellent organizational skills multi-tasking

Business Leadership

Standize Consulting LLC. Washington D.C.

President/ Economic & Management Consultant (1997–Present)

Managed and formulated successful strategies for multi-million-dollar hotels, four-star restaurants, and nightclub operations.

Drive and deliver exceptional sales performance by identifying and meeting customer needs through selling cross-selling products and services.

Studied the Impact of Social Media on Profit levels in the Hospitality Industry.

Own and manage personal portfolio sales targets to contribute towards the outlet sales objectives.

Deliver world-class customer service practices and ensure adherence to service standards, providing product information actively seeking to deepen, retain, and satisfy profitable relationships.

Conducted studies on the proclivity to buy products on a compulsive basis.

Measured country risk analysis for Central America, South America, the Caribbean, and Mexico.

We examined the impact of technologically based companies on regions with unsatisfactory transportation systems.

Conducted feasibility studies for start-up and expansionary enterprises.

Consulted financial packaging for restaurants, from the valuation perspective,

Studied labor migration in the case of Switzerland, the Eastern European Markets, and their effects on the Western European countries.

Conducted engagement planning and budgeting; mobilized and managed engagement teams; defined deliverable structure and content; facilitated buy-in of proposed solutions from top management levels at the client; directed on-time, quality delivery of work products; managed engagement economics and engagement risk.

Day to day Client Management interactions with executive clients and sponsors

Business Development and maintain contact with top decision-makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to developing proposal pricing strategies.

Practice Development of practical solutions and methodologies.

People Development role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices.

Education

Doctor of Philosophy—Economics

Florida International University, Miami, FL

Master of Arts—Economics

Florida International University, Miami, FL

Bachelor of Science in Business Administration— Marketing

Saint Louis University, St. Louis, MO

Languages

Fluent in: English, Italian, Spanish, Farsi, Turkish, and Azerbaijani.

Computer Skills

Statistica Software, Monte Carlo Simulations

Microsoft Office (Word, Excel, Access, PowerPoint)

POS Systems: Micros, Aloha, Jonas, Posi-touch, Toast CRM (e-Lead, Netstar)

Professional Associations

American Economic Association, Society for International Development (SID)

Certificates

Food Manager Certificate #F-119262

Hobbies

Golf, Tennis, Linguistics, Wines, and Travel

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