Customer Service Representative
Resume:
ALICE
HOWELL
CUSTOMER SERVICE
REPRESENTATIVE/CALL
CENTER/DATA E
*******@*****.***
Walnutport, PA 18088
CONTACT
Passionate customer service
representative with 19 years of
experience.
With my 19 years of work experience
and a proven knowledge of
customers needs, I am very
confident in assuring that customers
will be of the utmost importance
with my patience and quick learning
abilities.
CAREER OBJECTIVE
Customer Service/ Call Center
Iqor Holdings, Allentown, PA
Client Representative
ValueOptions, Hamilton, US
Customer Service Representative
Aetna, Allentown, US
Customer Service Representative
Chubb Insurance, Bridgewater, US
EXPERIENCE
May 2022 - Present
• Provide efficient and courteous service to customers at all times.
• Respond quickly to meet customer needs and resolve problems. Participate in ongoing training to enhance own job skills and
• knowledge.
Demonstrate ability to manage multiple tasks while remaining adaptable and flexible.
•
• Troubleshoot minor problems and reported larger technical issues. August 2004 - June 2006
I would receive phone calls from clients regarding children's
• behavioral health complaints
At times calls would be serious and I would have to talk to a very concerned parent or guardian as I would enter the info into the computer
•
• After I triaged the caller I would transfer the call to a clinician
• I found this position to be very rewarding.
August 2000 - September 2004
I received inbound calls from insurees and providers regarding health insurance
•
Calls would include billing questions to questions regarding policy discrepancies
•
• This was a fast paced position.
October 1986 - January 1998
My responsibilities were taking calls from home and auto brokers to quote insurance policies
•
In addition I would input on policies fine art work descriptions as well as jewelry descriptions.
•
High School Diploma
Centenary College, Warren County Votech, Hackettstown, Washington
Phillipsburg High School, Phillipsburg
Studied Secretarial Course
EDUCATION
December 1980
June 1977
June 1975
SKILLS
• Microsoft Office Word
• Excellent typing
Contact this candidate