Customer service representative 3
Resume:
Consistently exceeded weekly performance targets.
Managed inbound/outbound calls, ensuring customer satisfaction. Resolved complex customer issues, reducing complaint resolution time. Provided detailed and clear complaint ticket descriptions, enabling faster resolution by technical teams.
Prioritized and assigned tickets based on urgency and customer impact, maintaining an organized workflow.
Created and managed service tickets for customer complaints, ensuring accurate documentation and prompt resolution.
Reduced resolution time by creating/managing tickets and implementing best practices, improving team efficiency.
Consistently scored 85% or higher on call grading, reflecting exceptional communication and problem-solving skills.
Maintained high standards of service quality, contributing to overall team success Maintained precise records to ensure compliance with HIPAA regulations. Managed the submission of insurance claims with exceptional attention to detail and strong organizational abilities.
Filed insurance claims and built strong client relationships, enhancing client satisfaction. Addressed diverse client needs while maintaining industry standards and regulations. Adapted to various responsibilities, managing multiple tasks within the organization. Recognized as a "jack of all trades" for flexibility and versatility SARA BROCK
**********@*****.***
Crawfordsville, IN
About Me
Experience
Get Insured CSR III
2024-2025
Education Southern New Hampshire University 2029 Pursuing BA in Communication
3.3 GPA
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Detail-oriented professional with 5+ years of experience in data entry and remote customer service. Skilled in accuracy, confidentiality, communication, and client support, ensuring high-quality outcomes and attention to detail. Perry Meridian High School 2001
General studies
3.0 GPA
Faith Alliance Ltd Assistant/Insurance Specialist 2024-2025
Crawfordsville Pride Inc Creative Director/Board Secratary Directed creative team in developing marketing campaigns, aligning with organizational goals.
Established and communicated creative vision, fostering collaboration and inspiration. Coordinated scheduling of board and committee meetings. Assisted in onboarding and training new board members. Managed documentation and archiving of historical record
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