Service Representative Patient

STARR BISHOP

Lead Patient Service Representative

PROFILE

I have worked in the Healthcare Industry for more than 25 years. Currently, I relocated to Martin, Tennessee and am looking to continue my Healthcare experiences. My expertise is in customer service and dealing with patients in a caring and professional manner. I have knowledge of Insurance Policies and Procedures, Prior Authorizations, Referrals and have handled all check-in, check-out, scheduling and cancellation of appointments.

WORK EXPERIENCE

08/2022 - PRESENT

LEAD PATIENT SERVICE REPRESENTATIVE

In charge of scheduling employee hours, meetings, or time off for two PSRs and three family practice doctors through API.

Handle On Call Schedules for the physicians through PerfectServe.

Follow up, by phone or MyChart, on all No Shows and cancellations encouraging patients to reschedule.

Outreach phone calls to patients to schedule care gaps that have not been completed. (A1C, BP, Diabetes, Weight Management and annual physical appointments.)

Created monthly calendars for all Evenity and Prolia patients (osteoporosis).

8/2014 – 08/2022

FLOAT PATIENT SERVICE REPRESENTATIVE

Floated to 40 facilities who needed help for Patient Service duties.

Extensive call volume in most facilities; including check-in, check-out, scheduling new and established patient appointments.

Completed insurance verification, chart prep, scanning, prior authorizations and referrals.

EDUCATION HISTORY

1979

DOWNERS GROVE SOUTH HIGH SCHOOL

Downers Grove, IL

ACHIEVEMENTS

2018 – “Healthy Hero of the Quarter” – Excellence in Customer

Service and Patient Services. Voted by Edward Elmhurst Corporate

Committee.

2020 – “Healthy Hero of the Quarter” – Excellence in Customer Service and Patient Services. Voted by Edward Elmhurst Corporate Committee.

2022-2023 – Created Marketing Plan for new physician. Created 300 new patients from this plan for this physician.

Created 4-color flyers, brochures and forms as Lead PSR

SKILLS

Extensive experience in EPIC Healthcare Program

Proficient in all Microsoft Programs

Knowledge of Graphic Design Programs; Printmaster Platinum and Print Artist Platinum 25

Excellent Telecommunications Skills

Excellent Customer Service skills with patients.

Knowledge of all office procedures related to a hospital or healthcare facility.

Special expertise in Prolia and Evenity Injections. (Osteoporosis)

Familiar with all forms needed in a Healthcare environment.

Organized and can multitask duties.

REFERENCES AND LETTERS

OF RECOMMENDATION

Available Upon Request

Contact this candidate