Administrative

Lucrezia Pallotto

*** ******* ******, **********, ** 07070 201-***-**** ************@*****.***

PROFESSIONAL PROFILE

•Loyal, self-motivated, and a well-respected team player with 20+ years longevity in the company

•My positive reputation has me perceived as approachable, knowledgeable, and successful in the tasks I am presented with; I am a trustworthy support and resource to those new to the company

•In addition to being considered the “subject matter expert” in iPad troubleshooting, my proficiency in installing and configuring third party applications has me responsible for the above technologies and more

•I maintain critical databases necessary to avoid infractions of Federal guidelines, handle employee documents, files,

•reinstatements and renewals of employee ID’s and pilots’ swipe cards

•I effectively and efficiently organize, analyze, and meet operational deadlines

CORE COMPETENCIES

Ability to quickly adapt to changing market demands and new software and hardware technologies Excellent analytical skills Ability to handle a high paced and demanding environment Coupa for ordering supplies Proficient in Microsoft Office Highly Skilled in Microsoft Office 365, PeopleSoft program, MP2 Database, Employee Time, Attendance Database (ETA), Pilot Record, and Unimatic Expert with iPads Asset Track Asset Tiger SAP Concur Time Tracker DUO Security

PROFESSIONAL EXPERIENCE

UNITED AIRLINES, Newark, NJ

Chief Pilots Office Staff Representative, 2018 – present

•Engage in in-person, phone, or CCS Messaging internal messaging with pilot support on a daily basis

•Maintain database landing records for accuracy of the pilots landing and takeoff log books.

•Audit, renew and distribute employee ID’s monthly

•Assess, maintain and coordinate with the LGA/EWR Parking Authority for over 2,500 pilots’ passes for swipe tags

•Educate users on how to use Concur, uploading their expense receipts, and creating reports to submit for approval

•Assist and administered the EFB electronic flight bags iPad refresh project for over 3,000 pilots

•Maintain flight planning/conference rooms throughout terminal C with flight documents necessary for various destinations

•Ensure file room is up to date and forward retired, resigned and deceased pilots’ files out to corporate

•Fingerprinting- RAP Project Fingerprinted United Pilots from all domiciles

Inflight Coordinator, 2017 – 2018

•Supported all Directors’ calendar events and all meetings between supervisors and flight attendants

•Corresponded with flight attendants confirming resolved issues or concerns

•Composed and mailed attendance and transfer letters for flight attendants

•Managed a maximum budget of $120,000 supplying a large team

•Monitored and tracked inventory of supplies for the office of 40 employees

•Assembled and prepared over 500 annual anniversary/birthday greetings via cards, emails, or mailings monthly

•Collaborated on daily flight attendant programs for Recognition/Bravo Program

•Oversaw the project of maintaining file rooms with current flight attendant information, removing all FMLA/medical files from their folders and shipping files out to the out station for archiving

•Generated weekly expense reports for Directors on SAP Concur

Facilities Coordinator/Payroll 2006-2017

•Served as a liaison between aircraft mechanics and customer service agents to communicate, established day to day assignments

•Managed and created maintenance schedules for technicians, dispatched the necessary work requests

•Interacted with customers to confirm work requests were performed and completed

•Reinstated work orders for requests deemed incomplete or insufficient

•Maintained and updated daily director reports pertaining to tower performance and bridge outages

•Reviewed and assessed daily time cards for technicians, updated proper payroll reports and added information to ETA Employee time and attendance system

Human Resources, Badging, 2012 - 2013

•Supported recruiting teams by fingerprinting new and transfer applicants

•Assisted over 6,000 employees by working closely with all departments, Customs and Port Authority NJ/NY for new applications and renewals

•Ensured all applicant and employee information was accurate and updated in the database

•Produced sometimes over 100 United Airline badges and Port authority ID at a time for scheduled as well as walk-in applicants

•Created reports for the collection of security media (Port Authority and United ID’s) from employees upon departure and other types of leave from the company

•Handled and resolved employee document issues between Port Authority and Customs

•Generated and maintained quarterly audits for active United Airlines employees with Customs and Port Authority of NJ/NY by providing the statistics for employees that have retired, resigned, or were terminated

EDUCATION

NEW JERSEY CITY UNIVERSITY, Jersey City, NJ

BA, Psychology, 2009

LANGUAGES

Fluent in English, Spanish and Italian

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