Customer Service Professional

Charles R. Carson

**** ******** ***** *****, *** Arbor, MI 48108

734-***-**** **************@*****.***

QUALIFICATIONS

Well-developed organizational and time management skills.

Concise verbal and written communication abilities.

Diverse, strong customer service background.

Solid understanding of office information technologies.

Proficient using Microsoft Office Package, (Word, Excel Outlook, PowerPoint).

Tactful, positive communicator with both colleagues and the public.

Working knowledge of strategic and tactical planning.

WORK HISTORY

Paratransit Driver MV Transportation, Ann Arbor, MI APR 2023 – Present

As a professional driver, my responsibilities are:

To inspect daily, and operate safely, lift-equipped, paratransit vehicle(s).

To provide reliable, efficient transportation to individuals with disabilities and/or Seniors in the Ann Arbor/Ypsilanti communities

To deliver excellent customer service to our clients, door-to-door.

Motor Coach Operator Ann Arbor Transportation Authority, Ann Arbor, MI DEC 2019 – MAR 2023

Duties of the Motor Coach Operator included:

Operating lift-equipped motor coaches, along fixed routes.

Maintain safety and efficiency; provide professional customer service.

Providing direct transportation services to the public in Ann Arbor/Ypsilanti areas.

Adhering to, and performing all requirements set forth in ‘Standards of Performance’, specified in the Authority’s Personnel Procedures Manual.

Engineering Asst./Houseman Hyatt Place Ann Arbor, Ann Arbor, MI AUG 2017 – DEC 2019

Under Chief Engineer supervision, responsible for:

Maintenance of building systems; preventive maintenance of guest rooms.

Carpet and floor cleaning.

Necessary repairs and replacements; all other duties as required.

Houseman duties included:

Cleaning, sanitizing, and providing comfortable, safe hotel environment.

Maintenance of lobby, dining, meeting and fitness center areas.

Exterior around hotel

Hotel Shuttle driver.

EDUCATION

Bachelor’s Degree Journalism Eastern Michigan University, Ypsilanti, MI APR 2019

MILITARY EXPERIENCE

United States Army/U. S. Army Reserves/Michigan Army National Guard 1988 - 2008

Operating Room Technician, Medic, Logistics Clerk, Infantryman

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