Data Center Network Support
Resume:
Al-Rabb Lewis
******@*******.***
Qualifications:
Hardware/Software: Cisco Content Engine, Packeters- Packet shaper, Cisco Firewalls, Cisco works, Cisco Prime, Concord Network Health, Remedy/Picasso ticketing system, ServicNow, IPSEC/VPN. MPLS/BGP, Window windows 10, ASA, SolarWinds, EIGRP, RIP, VTP, HSRP. Juniper 4500 series devices, Netscaler Load Balancer, Cisco Firewall 5580, cisco layer2/3 switches 3750’s
Professional Experience:
Owner of Business: Logistic Hauling Co. New Jersey
01/2024 - Presence
Shipping and Recieving
Accurately pickup and ship and pack orders, as per customer requirements. Conduct stock count activities to ensure the freshness and quality of goods. Load and unload vehicle and organize stock in the orders. Maintain a clean and safe working environment, adhering to health and safety regulations.
Black Box Network Services - New York, NY 11/2022 - 11/2023
Data Center Technician
•Provided network support in Bank of America’s Data Center
•Racking and stacking of network devices
•Cable patching
•Physical layer troubleshooting
•Equipment disposal activities
Wakefern - Jamesburg NJ. 01/2020 - 10/2022
Network Technician
•Provide Data center support and network cabling, PC, laptop support on data flow with shipping services, also maintaining wifi is continuously up and running.
•Maintain system network switches also racking and stacking new devices when received.
Stefani/Linde/Messer Gas - Bridgewater, NJ 10/2018 - 09/2019
Sr. Network Analyst
•Provide Network and Communications support.
•Ensure troubleshoot tickets and service requests are handled according to resolution SLAs.
•Network and Communications services include: LAN, WAN, MAN, VPN, WiFi, Cisco switches, Cabling, Video, and Telephony.
•Ensure WAN/LAN Services are accurately documented within SPIDER and configurations meet all security standards.
•Work with support teams to provide training and knowledge for efficient network and communications support to the business.
•Monitor Data center, WAN/LAN services to proactively identify service issues and prevent or reduce business impact.
•Develop and implement network improvement plans based on monitoring results, service history, and business feedback.
•Responsible for new services, capacity planning and hardware lifecycle management communications services.
•Ensure WAN circuits are optimized and sized according to business requirements.
•Ensure network components are supportable and plans are maintained for end of life replacements.
•Raise HP-PPM requests for circuit orders and HPSM Change requests for all network and communications technical changes.
•Partner with other regional Communications team members and global Communications team members to ensure knowledge is shared and priorities are understood.
•Leverage relationships to optimize the support of the communications area.
•Responsible for security compliance with respect to Communications Services delivered to the region. Provision, manage, and monitor Wireless network services to meet business requirements.
Metropolitan Transit Authority - NY, NY 11/2016 - 06/2018
Infrastructure Upgrade/Contractor
•Upgrade MTA enterprise network from Nortel to Cisco NextGen throughout the five boroughs in New York, using Cisco 3750, 3850, and 4507 L2/3 switches.
•Also provided help in troubleshooting any issue that arose, as far as monitor, repair, and improve the network through continuous iteration.
•Monitor latency, bandwidth utilization, and the general condition of the LAN/WAN.
•Furthermore, setting up cisco Wifi for all NYC subway platforms making sure that all riding customers were able to connect to the internet.
Honeywell - Long Island, NY 03/2016 - 08/2016
Network Security Engineer
•Supports Infrastructure operations by identifying and solving operational problems.
•Administers and maintains server and storage infrastructure
•Provides IT operations functions for the organization’s standard hardware, software and data network solutions
•Responsible for the installation, cabling and life-cycle maintenance of servers and storage.
•Acts as the primary point of communication between NOC and operating, business and functional units
•Performs local administration and operations functions as appropriate in accordance with standards, policies and procedures, Upgrade of NxOS, 7k, 5k, configure VPN tunnels per client via ISP's.
•Build out of Development network for the dev team. Work with Netscaler, VIP setup, configuration for VPN tunnels per client request and MPLS for backup.
•Configure of cisco firewall 5580, building out DHCP polices per subnet and DNS per client. Upgrade the network to the new OS Solar winds, also setup personal wireless per need throughout the company, troubleshot cisco wireless controllers, cisco 3780 switches, and cisco 1002 routers
•Maintain documentation related to supported systems
Vxchange - Secaucus, NJ 08/2015 - 10/2015
Network Upgrade Engineer
•Implementing, maintaining, supporting, developing and, in some cases designing communication Networks within the organization or between organizations.
•Install maintain and troubleshot their Local Area Networks and, their WAN data communications equipment.
•Also worked with multiple ISP vendors to analyze and fix network-related problems during the upgrade.
United Nation/International Computer - Center New York, NY 08/2014 - 09/2014
Network Support Engineer
•Support the Local, Metropolitan, and Wide Area Networks (LAN/MAN/WAN) and other network equipment Support, manage, maintain, and monitor availability and performance of the UNHQ LAN/MAN, DNS (BIND 9.x) and DHCP (4.x) environments, including hardware, firewalls, voice/data cabling, software and peripheral equipment.
•Maintain an updated set of standard operational procedures (SOP) for network operations.
•Maintain accurate system configuration procedures, system maintenance procedures and any other documentation as required.
•Monitor and enforce network security and access guidelines.
•Also Upgrade of 37 IDF closet with Cisco 3750 switches and 4507 Cisco switches Layer2 and Layer3 devices.
Right choice Financial - Newark, NJ 03/2014 - 08/2014
Network Support technician/part-time Saturdays only
•Support of LAN/WAN equipment and client PC’s; troubleshoot application issues such as Windows’s 7, server issues.
•Monitor and configure Cisco routers and switches as needed, 24/7 on-call support.
SunGard Higher Education Saint Peter’s College 10/2009 - 11/2013
Network Engineer/Support Engineer
•Re-IP of client network, converted network from a foundry network to a Cisco network, installed and setup new Cisco wireless using the Cisco wireless controllers 5508’s also setup Cisco suite WCS to maintain and monitor the wireless network.
•Deployed configured 62 2960’s stackable Cisco catalyst switches, plus upgraded Cisco firewall from a PIX 500 series to the ASA 5520 with ASDM, was part of a team that upgraded old Packeteer to a Bluecoat packet-shaper 7500.
•For daily support and troubleshooting issue, added all devices to SolarWinds for monitoring.
•Project Management in regards to all upgrades on campus, as well as installed FWSM for secondary site.
Right Choice Financial - Newark, NJ 08/2008 - 10/2009
Network Support technician/part-time
•Support of LAN/WAN equipment and client PC’s; troubleshoot application issues such as Windows’s XP, server issues.
•Monitor and configure Cisco routers and switches as needed, 24/7 on-call support.
Sanofi-Aventis, Bridgewater, NJ 11/2007 - 6/2008
Network Support Engineer
•LAN and WAN management and monitoring including configuration and deployment of internetworking systems; network traffic monitoring and optimization, firewall and intrusion detection and prevention systems support.
•Secure website, support, monitored and troubleshot client’s window xp issues assist with IT compliance and regulatory needs.
•Network documentation and maintenance of Visio diagrams and flow charts, troubleshoot network software and infrastructure issues and interface with vendors such as AT&T, Sprint, and BT telecom with technical support if needed; also support customers via VPN and knowledge of Gigabit Ethernet.
Robert Half Technology/Bally’s Casino/Time Warner Cable 10/2006 - 4/2007
Network Analyst/Network Rollout
•Bally’s Casino: In charge of rack/stack/configuration of 100 Cisco 2950 switches which connects directly too their slot machines.
•Time Warner cable: assist the engineers in moving their datacenter from one floor to the next, which included rack/stack, configure and re-wire equipment.
Johnson & Johnson - Raritan, NJ 07/2001 - 9/2006
Network Support Engineer / Production Turnovers Coordinator
•Monitored, Managed and supported the North America WAN and E-business Infrastructure by troubleshooting campus layered switches such as 6500/3700/4000, worked with cat OS /native OS / hybrid OS, troubleshot Cisco wan router such as 7200/2500/12000/3600 series, worked with different routing protocols EIGRP/some BGP/ some OSPF.
•Proactively Monitored & Detect problems, Managed & Supported J&J North American WAN connection for Shared Business Partners, worked with VPN B2B and B2A, Troubleshot & Restored Services to a Production Level Measurement
•Performed trend reporting on Network Performance & Availability through Network health reports also provided Preventative Network Maintenance Resilience and failover testing, Administered and Supported Cisco industry standard network management tools.
•As PTO Coordinator responsibilities: Network Integrity Checks, HPOpenView circuit Inventory support, HPOpenView Management device inventory, Network Availability Monthly reports, dial in Remote access testing, ISDN Services restorable testing, WAN Router Configuration MGT, WAN diagram review using Visio and diagnostic checks, Network management software Implementation’s, and remote access support.
•Written technical operating procedures and standard operating procedures during my tenure at Johnson and Johnson.
(IBM) consultant - Secaucus, NJ 09/2000 - 7/2001
Network Support Engineer/ E-Business Web Hosting
•Support High-speed Switched Backbone within IBM e-business center, work with Cisco 1600, 2500, 2600, GSR 12000, 3600, 7000 series routers, support Cisco switches 5000,4000, 6500.
•Provided support, diagnosed network problems, and managed clients Web Servers also help in IBM designed and developed Technical operational manuals on how to troubleshoot Web Sites and Reach ability and connectivity.
•Performed full system tape backup and emergency tape recoveries using Tivoli Storage
•Manager
Education & Certifications:
Essex County College, Business 9/05
Global Knowledge, Cisco Secure Virtual Private Network, Cisco Secure ASA Firewall, Advance Cisco Switching 1/06-4/06
Metro Wide, CCNP 2/03-1/04
Structure Net, CCNA 1998
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