Customer Service Microsoft Office

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MMAPHUTI LUCY MAPONYA

RECEPTIONIST

CONTACT DETAILS: Winnie Mandela, Tembisa +27-736****** ************@*****.*** PROFILE SUMMARY

I am a highly organised and detail-oriented receptionist and administrator with over a year of experience in providing exceptional front-line support and administrative assistance. I have a proven track record of delivering excellent customer service, ensuring seamless day-to-day operations, and maintaining a warm and welcoming environment. I am proficient in Microsoft office and switchboard. I have strong communication and interpersonal skills, with the ability to work in a fast-paced environment. I am committed to delivering exceptional administrator services and support to ensure a positive experience for all clients and stakeholders.

COMPETENCIES & SKILLS

• Communication (both written and verbal)

• Telephone etiquette and reception procedures

• Organisational skills

• Typing speed and accuracy

• Email management and correspondence

• Bookkeeping and basic accounting

• Critical thinking

• Time management

• Knowledge of office, administration processes, procedures and practices

• Maintenance of document confidentiality

• Filing and record keeping

• Customer service skills

• Computer skills and competency in Microsoft office

• Relationship building skills

• Great team player and ability to work individually 2

WORK EXPERIENCE

March 2023 – Current [Chenrose Beauty Lounge]

Receptionist/Admin

Duties and Responsibilities

• Greet clients and visitors warmly and professionally

• Manage appointments, bookings, and cancellations

• Handle phone calls, emails, and messages

• Check-in clients and process payments

• Book spa treatments and packages

• Manage client records and confidentiality

• Provide information about spa services and packages

• Maintain a clean and organized reception area

• Offering refreshments and beverages to clients

February 2020 – June 2022 [Isibani Development Partners] Data capturer

Duties and Responsibilities

• Capture and export data on electronic database (Tier.Net)

• Capture data accurately and in a timeous manner

• Ensure all patient files and case identification registers have been accurately recorded before capturing on Tier.Net

• Capturing all HIV/TB related data

• Data validation and capturing on Redcap

• Compiling daily, weekly and monthly reports

• Assisting with NDOH- Information Management System (DHIS) March 2015 – December 2017 [Bank of Athens]

Receptionist

Duties and Responsibilities

• Meeting and greeting clients

• Booking and managing meetings

• Arranging couriers

• Preparation and processing of daily entries

• Manning of switchboard

• Daily capturing and filing

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EDUCATION

University of South Africa (UNISA)

Qualification: Higher Certificate in LLB Law

Year of study: 2020 - Current

You Learn It Academy

Qualification: Business Administration

Year obtained: 2012

Zitikeni Secondary School

Qualification: Grade 12 (Matric)

Year obtained: 2010

REFERENCES

• Name: Rose Ngaruwe [Chenrose Beauty Lounge]

Occupation: Spa owner and supervisor

Contact Details: +27-813****** Email: ***********@*****.***

• Name: Tobeka Mahamba [Isibani Development Partners] Occupation: Monitoring & Evaluation Officer

Contact Details: +27-793******/ +27-065******* Email:*******.******@*****.***

• Name: Deidre Whittaker [Bank of Athens]

Occupation: Branch manager

Contact Details: 011*******

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