Service Representative Customer

Claudia Franks

Highland, CA, ***** 909-***-****

****************@*****.***

Secure a job as a customer service representative with Morongo Casino, which will enable me

to use my communication skills and interpersonal skills to serve customers. Good problem

solver, able to multitask and create an inviting personable experience for all customers,

EXPERIENCE

San Manuel Casino May 2022 - Present

Cocktail Waitress, Highland, CA

‘Took drink orders from tables and bar area and relayed them to bartenders.

Recommended and served alccholic beverages to patrons during high-volume shits

Calculated charges, issued table checks, and collected payments from customers

Maintained tidiness and organization throughout bar area.

Checked identification to verify minimum age requirements for alcohol consumption.

Merchandise Execution Team Member Jan 2021 - Mar 2022

Home Depot, San Bernardino, CA

Reorganized sales floor to promote sales, displaying high demand products in prime

locations.

Kept work areas clean, neat, and organized for optimal productivity and worker safety.

Restocked shelves with current merchandise in attractive displays to promote sales.

Placed prices and descriptive signage to enhance displays and promote items.

Followed prepared sketches and prepared to arrange consistent shelves, racks and bins,

across various locations

Customer Service Representative Feb 2016 - Nov 2020

Check into Cash, San Bernardino, CA

Reconciled daily cash variance reports, tracking overages and shortages through

compilation of summary reports, and comparing against past variances to isolate and

address possible causes.

Issued cash, change and electronic equipment to sales associates throughout facility,

assisted in end-of-shift accounting procedures to document handling of revenues.

Prepared bank deposits by verifying and balancing receipts and sending cash and

cchecks to banks.

Prepared and checked cashier register til.

Promoted high customer satisfaction by resolving problems with knowledgeable

friendly service

EDUCATION

High School Diploma ‘Aug 1994 - Jun 1998

‘San Gorgonio High School, San Bernardino, CA

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