Front Desk Customer Service
Resume:
Amaya Mataraarachchige
Fullerton, CA 92831
***********@*****.***
EXPERIENCE
Hotel 414, 414 West Ball Rd, Anaheim, CA, 92805 — Front Desk Agent January 2018 - May 2023
● Trained and advanced on the ASI reservation system
● Checked guests in and out, assigned rooms, and processed payments.
● Completed all customer service tasks upon check-in quickly and without sacrificing accuracy.
● Maintained occupancy records, confirmed or changed room reservations, and provided information about the hotel’s policies and services Knotts Berry Farm, 8039 Beach Blvd, Buena Park, CA, 90620 — Guest Service Representative
May 2021 - September 2022
● Handled daily receipts varying from $1,000-$2,000
● Ensured guest satisfaction and dealt with guest concerns
● Sold tickets and passes, as well as dealing with online vouchers
● Worked swiftly in busy and stressful situations
St. Joseph Hospital, 1100 W Stewart Dr, Orange, CA 92868 — Patient Sitter November 2022 - December 2023
● Cared for patients who needed 24-hour surveillance
● Ensured patient safety and satisfaction
● Helped nurses with answering phone calls
● Restocked all necessary items in patients rooms
● Assisted patients with anything that was needed
EDUCATION
Canyon High School, 220 S Imperial Hwy, Anaheim, CA 92807 — Highschool Diploma
August 2018 - June 2022
GPA: 3.4
Fullerton Community College, 321 E Chapman Ave, Fullerton, CA 92832 Present
SKILLS
I am a highly focused and
responsible college student
guaranteed to contribute
strongly within a customer
service role requiring
enthusiasm, charismatic
communications skills and an
exemplary work ethic.
● Communications: Able to
convey information
persuasively and clearly both
orally and in writing. Great at
building positive
relationships with others with
humor, helpfulness and
cultural sensitivity.
● Teamwork: Able to apply
lessons learned to motivate,
collaborate and support all
team members in assigned
tasks and projects.
● Technical Proficiencies:
Solid command of Microsoft
Office Suite (Word, Excel,
PowerPoint) and of social
media. Swift learner, easily
mastering new software
systems.
● Multitasking
● Verbal Communications
● Problem-solving
● Task Prioritization
● Organization
LANGUAGES
English, Sinhalese
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