Customer Service United States

Contact

253-***-**** (Mobile)

mistersimmonswrestles@gmail

.com

www.linkedin.com/in/lariatsimmons

(LinkedIn)

Top Skills

Public Speaking

Communication

Problem Solving

Derek Simmons

Proficient at the Human Experience

Greater Seattle Area

Summary

Knowledgeable and dedicated customer service professional with a decade of

experience in a diverse range of fields. Solid team player with outgoing, positive

demeanor and proven skills in establishing rapport with clients. Motivated to maintain

customer satisfaction and contribute to success. Specialize in quality experiences

and customer retention. Articulate, energetic and prioritizes efficiency with exemplary

passion for developing meaningful relations. Outside the box problem solving can

provide alternative methods in efficiency to generate consumer and client success.

Experience

Aramark

Project Manager

October 2024 - Present (2 months)

Seattle, Washington, United States

Temp Staff Coordinator

Onboarding and Shift Manager

Timekeeping and Documentation

Training and Process Development

Sodexo

Payroll Specialist

March 2023 - October 2024 (1 year 8 months)

Seattle, Washington, United States

Payroll Admin at T-Mobile Park

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Climate Pledge Arena

Security Specialist

August 2023 - March 2024 (8 months)

Seattle, Washington, United States

Climate Pledge Arena

Host

January 2023 - March 2023 (3 months)

Seattle, Washington, United States

GameWorks eSports

Customer Service Specialist

August 2022 - March 2023 (8 months)

Seattle, Washington, United States

Blue Sky Cooperative Inc.

Canvasser

July 2022 - July 2022 (1 month)

· Fundraising opportunities for humanitarian and environmentally focused non- profit charities.

· On-location fundraising engaging with the general public.

· Empowering leadership through authentic team building environment. New Canvassing Experience

Canvasser

April 2022 - July 2022 (4 months)

Seattle, Washington, United States

· Fundraising opportunities for multiple non-profit charities.

· On-location fundraising engaging with the general public.

· Diverse team building and empowered leadership.

· Substantial team communication and choreography opportunities.

· Team building through positive reinforcement and affirmations of quality in engagement.

Coordinated Care

Inbound Customer Service Representative

February 2022 - April 2022 (3 months)

Tacoma, Washington, United States

· Medicaid – AppleCare Tier 1 Customer Service.

· PII & PHI handling for various CoordinatedCareHealth.com services.

· Confidentiality and security training for various scenarios. Page 2 of 4

· Quality Assurance through team communications.

· CoordinatedCareHealth.com troubleshooting / resource navigation. JND Legal Administration

Inbound Customer Service Representative

May 2021 - December 2021 (8 months)

Seattle, Washington, United States

· Tier 1 class member information line.

· InVoice system proficiency.

· Quality assurance handling PII, PHI and 3rd party legal scripting.

· Post call shorthand note taking efficiency.

· Quality assurance through mandated scripting assigned by clients. Best Buy

Customer Service Specialist

October 2020 - December 2020 (3 months)

Tacoma, Washington, United States

· Customer Service quality assurance.

· Inventory options analysis (pickup, delivery, etc.).

· Adept electronic knowledge for personalized solutions.

· Tier 1 product troubleshooting.

· Team player between multiple departments.

U.S. Census Bureau

ACO Clerk

January 2020 - September 2020 (9 months)

Tacoma, Washington, United States

· Region Data / PII collection and management.

· Cold contact inquiries w/ businesses and general public.

· Team assistant manager for Field crew observation.

· On-site resource management.

· Phase priority delegations.

Fred Meyer

Associate

November 2017 - September 2019 (1 year 11 months)

Tacoma, Washington

· Actively consulting team with problem solving solutions.

· Inventory update / management for store orders.

· Time delegation skills to resolve multiple tasks. Page 3 of 4

Dorky's Arcade

Bartender

February 2017 - November 2017 (10 months)

Tacoma, Washington

· Situational awareness in team environment.

· Multi-tasking / time management during peak client traffic.

· Exceptional stress management to complete tasks

McLane Company, Inc.

Sanitation

April 2016 - December 2016 (9 months)

· Maintain available stock in conveyor system.

· Forklift / heavy machinery efficiency.

Emerald Queen Hotel & Casinos

Dishwasher

August 2015 - April 2016 (9 months)

Fife, Washington

· Task delegation in high stress environment.

· Inventory tracking through multiple departments. Xerox

Customer Service Representative

November 2013 - June 2015 (1 year 8 months)

Federal Way, Washington, United States

· Resolving high call volume queues.

· Handling PII & service information.

· Floor Support Advisory

· Warm transfers between departments to maintain relations. Education

Tacoma Community College

GED · (2002 - 2004)

Life Christian Academy

· (2001 - 2002)

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