Customer Service Quality Control
Resume:
Kenan Hebert
Chicago, IL *****
*********@*****.***
Accomplished barista and bartender with 10 years of experience in the food and beverage industry. Proven track record of driving sales growth and improving customer satisfaction. Skilled in inventory management, quality control, and team leadership. Proficient in web design and email marketing. Possesses a strong background in customer service and a passion for creating a welcoming environment. Work Experience
Barista and Bartender
Copper Club-Chicago, IL
March 2024 to July 2024
Morning opener and head barista, who innovated a new menu, adhering to the Italian tradition of espresso drinks, and polished existing service procedures. Dialed in espresso each morning, ordered product as needed, and aided in bartending during busy lunch hours. Starbucks Barista
Jewel Osco-Chicago, IL
February 2024 to April 2024
Handle daily operations of a Starbucks location inside of a flagship Jewel location. Customer service and fast-paced drink service is the focus, with some training and inventory tracking duties. Lead Barista
Chi'Tiva-Chicago, IL
September 2023 to February 2024
Responsible for quality control of both coffee and pastries in an upstart café. Kept track of inventory. Trained new employees on standard operations. Worked closely with upper management to ensure efficiency. A key team member at an important transitional time for the company. Lead Barista
Farehouse Cafe, O'Hare Plaza-Chicago, IL
December 2022 to July 2023
Team leader for all things coffee. In charge of recipes, training, ordering, inventory, and quality control for a cafe within an office building complex. Also responsible for food prep and line cook duties. Worked closely with the head chef to ensure the best customer experience. Customer service was the top priority. Barista/Bartender
Dom's Kitchen and Market-Chicago, IL
October 2022 to January 2023
Highly knowledgeable barista for a high-volume café. Bartender for a full wine bar with a limited cocktail menu.
Manager on Duty (MOD)
Foxtrot-Chicago, IL
April 2022 to October 2022
Shift manager whose duties included inventory control, time management, and advanced knowledge of all duties in the store. Handled deliveries and invoicing. Advanced barista experience in a fast- paced environment. Food preparation in the cafe. Stocking and ordering new inventory and equipment. Personnel management.
Starbucks Barista
Starbucks-Chicago, IL
October 2019 to April 2022
Customer service and product quality control specialist in coffee, beverage, and food service. Email Marketing Specialist and Web Designer
The John Marshall Law School-Chicago, IL
January 2011 to November 2014
Maintained, updated, and created content, graphics, and presentations for the official school website and its subdomains. Hand-coded or hand-templated all outgoing emails for the school. Maintained the school's email lists and managed all analytical reports of traffic via Google Analytics and MailChimp. Created templates to facilitate the web content and email needs of adjunct departments and provided direct support to those departments. Assisted in coding the website using PHP, XHTML and extensive knowledge of CSS and AJAX. Created graphics for the school's electronic signage system. Adapted existing print designs to various kinds of electronic media, as well as creating original graphic content. Web Designer
American Invsco-Chicago, IL
May 2006 to September 2008
Designed various web-based materials for a leading Chicago condominium developer including the company's flagship websites, emails, agent websites, and other web marketing projects. Also utilized print design skills, creating brochures, posters, and magazine ads. Involved at all levels of the web development process, working with management to reach their target audience, as well as working with art directors and IT professionals.
References available upon request.
Education
B.A. in Communication
University of Texas at Austin - Austin, TX
August 1993 to June 1997
Skills
• HTML/XHTML
• Responsive design
• MailChimp Authorized to work in the US for any employer
• Photoshop
• Email development
• Javascript
• Bartender skills
• Linux/UNIX
• CSS
• Code editing software
• Barista skills
• Customer service
• PHP/MySQL
• Dreamweaver
• Email Marketing
• Search Engine Optimization (SEO)
• Web Design
• Web Development
• WordPress
Certifications and Licenses
Food Handler Certification
Bartender License
Contact this candidate