Pharmacy Technician Customer Service

ANNETTE HOWZE, CPhT

**** ***** ****** **. * Mobile, Al. 36609

Phone: 251-***-**** n Email:*******.*****@*****.***

Certified Lead Pharmacy Technician

PTCB-certified pharmacy technician with a high level of motivation to launch career in this field.

Training has included twenty-one years of retail pharmacy and four years as a pharmacy instructor.

Learned from respected PharmD instructors, gaining a foundation in pharmacy best practices, medication pharmacology, pharmaceutical calculations and prescription processing.

Education & Credentials

Mattie T. Blount High School-5450 Lott Rd Eightmile, Al 36613-High School Diploma

Certifications

Nationally Certified Pharmacy Technician (CPhT), Pharmacy Technician Certification Board (PTCB)

Pharmacy Employment History

CVS Pharmacy-1401 Hillcrest Rd Mobile, Al 36695-April 1991-Present

Skills:

Understand and comply with HIPAA, as well as other state and federal laws.

Perform accurate documentation from correspondence with physicians/nurses.

Provide friendly customer service, building a loyal customer base despite fierce local competition.

Understand insurance billing, explain insurance to patients, and troubleshoot insurance rejects and prior authorizations.

Ensured patient safety while performing carefully, accurately, and efficiently in a high volume pharmacy.

Knowledgeable of Medicare and Medicaid guidelines.

Input patient demographics and prescriptions in a timely, yet efficient manner.

Triage incoming calls appropriately and accordingly.

References Available Upon Request

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