Customer Service Front Desk

Elizabeth Everett

301-***-**** ***.*********@*****.***

ADMINISTRATIVE SUMMARY

I am an ambitious student majoring in Computer Science with a 4.0 GPA. I am well organized and have a clear and positive approach to problem-solving while enhancing my administrative, customer service, and problem-solving skills. EDUCATION AND PROFESSIONAL AFFILIATIONS

Bachelor of Arts (BA)/Computer Science

Bowie State University, Bowie, MD Anticipated Graduation Date: 5/2027 High School Diploma

Potomac High School, Oxon Hill, MD Graduation Date: 5/2023 PROFESSIONAL HIGHLIGHTS

TEAM LEAD PLANET FITNESS 09/2024 - PRESENT

· Assign coworkers to different tasks

· Train new hires

· Maintain inventory

· Update our Whiteboard with daily information

· Leading team meetings

· Greet club members and potential members with exceptional customer service

· Answer phones in a professional and friendly manner and assist callers with their various questions

· Provide information about our membership packages

· Ensure our front desk area is kept clean and organized at all times

· Ensure incoming members are checked in before full gym entry

· Ensure staff is maintaining a safe and clean environment throughout the gym by cleaning areas where necessary and filling bottles with cleaning solution

· Assist the Management team with interviewing of new Frost Desk Associates

· Call potential new hires and schedule their interview FRONT DESK ASSOCIATE PLANET FITNESS 07/2022 - 9/2024

· Greet club members and potential members with exceptional customer service

· Answer phones in a professional and friendly manner and assist callers with their various questions

· Provide information about our membership packages

· Ensure our front desk area is kept clean and organized at all times

· Ensure incoming members are checked in before full gym entry

· Maintain a safe and clean environment throughout the gym by cleaning areas where necessary and filling bottles with cleaning solution

· Assist the Management team with interviewing of new Frost Desk Associates

· Call potential new hires and schedule their interview SALES ASSOCIATE BURLINGTON COAT FACTORY 04/2022 – 07/2022

· Ensuring the checkout line was moving and checking customers out

· Greeting and assisting customers who need help with finding

· Maintaining a neat and clean register area

· Ensure the floor area that I was responsible for was organized

· Supported management team with day-to-day store operations REFERENCES

Available upon request

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