Customer Service Delivery Driver

WS

WISLY STELUS

*****************@*****.*** 317-***-**** Indianapolis, IN 46254

Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.

Reliable Delivery Driver known for productivity and efficient task completion. Possess specialized skills in route planning, time management, and safety compliance. Excel in communication, problem-solving, and adaptability, ensuring smooth delivery operations and customer satisfaction.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Goods Transport

Quality Assurance

Order Verification

Package scanning

Smile more logistic/ Amazon Flex

Indianapolis, IN

Delivery Driver

07/2024 - Current

Delivery packages

Received daily delivery instructions and route assignments from dispatch. Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.

Loaded, secured, and unloaded cargo in a safe and timely manner. Communicated regularly with dispatch regarding any delays or issues encountered on routes.

Provided excellent customer service by answering inquiries about products or services being delivered.

Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.

Responded promptly to emergency situations involving vehicles or personnel on the roadways.

Cleaned interior and exterior of delivery vehicle at end of shift as needed. Reported mechanical issues with delivery vehicle to supervisor in a timely manner.

Performed pre-trip inspections of delivery vehicle according to company guidelines.

Managed inventory levels during deliveries by verifying load counts against shipping manifests.

Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.

Monitored fuel level throughout shift and refueled when necessary. Drove safely in all weather conditions including rain, snow, sleet, ice. Checked tires for proper inflation before leaving on each route. Handled merchandise in accordance with product handling standards. Summary

Skills

Experience

Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty. CraftMark Bakery Indianapolis, Indiana

Production Supervisor

06/2020 - 12/2023

Developed and implemented production schedules to ensure timely completion of projects.

Ensured safety regulations were followed by all personnel in the production area.

Trained new staff on production processes and procedures. Maintained accurate records of daily production activities. Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.

Conducted regular performance reviews for each employee to identify areas for improvement.

Resolved any conflicts between employees in a professional manner. Performed regular quality checks throughout the production process to ensure customer specifications were met.

Assisted with troubleshooting equipment malfunctions or operational problems as needed.

Provided feedback and guidance to personnel regarding their job performance and development plans.

Communicated effectively with other departments to ensure smooth workflow from start to finish.

Identified opportunities for process improvements through analysis of existing workflows.

Investigated customer complaints related to product quality or delivery times.

Supported safety programs to reduce and eliminate employee injuries. Reviewed individual employee performance to correct issues and enhance productivity.

Monitored equipment, checked supplies and coordinated manpower to meet expected demand.

Supported safe and clean work environment by educating and directing personnel on use of control points, equipment and resources. Completed production plans by scheduling and assigning personnel, revising schedules and establishing priorities.

Monitored staff training and output to meet compliance, productivity and revenue goals.

Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work. Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures. Golden Corral Buffet and Grill Ft. Pierce,

Florida

Kitchen Assistant Manager

11/2000 - 03/2020

Planned and developed menus, recipes, and food preparation techniques. Organized and monitored inventory levels of food supplies and kitchen equipment.

Ensured compliance with health, safety, and sanitation regulations in the kitchen area.

Trained new staff on proper use of kitchen equipment and safety protocols. Maintained accurate records of daily activities such as sales figures, labor costs.

Monitored performance of staff members to ensure quality standards were met.

Assisted in creating a budget for purchasing food items and other necessary materials.

Supervised food preparation activities to ensure adherence to recipes and presentation standards.

Scheduled staff shifts according to business needs while ensuring adequate coverage at all times.

Motivated team members by providing feedback on their performance and encouraging teamwork.

Conducted regular meetings with kitchen staff to discuss operational issues or changes in policies.

Global Security Group Inc. Fort Myers,

Florida

Security Officer

05/2019 - 08/2019

Checked for safety hazards and took corrective action when necessary. Monitored surveillance cameras and responded to suspicious activity. Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.

Enforced access control measures in accordance with established procedures.

Confirmed visitor identification prior to granting entry into the building. Maintained accurate logs of all security related activities. Provided escorts for visitors as needed throughout the facility. NES Private Security Jensen Beach,

Florida

Security Officer

02/2019 - 05/2019

Checked for safety hazards and took corrective action when necessary. Monitored surveillance cameras and responded to suspicious activity. Enforced access control measures in accordance with established procedures.

Responded to alarms and conducted investigations as required. Confirmed visitor identification prior to granting entry into the building. Maintained accurate logs of all security related activities. Cornerstone Correspondant Christian School Atlanta, Georgia High School Diploma

06/2002

Education and Training

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