Driver, administration support, customer service.

Eric Johnson

************@*****.*** 929-***-**** Brooklyn, NY

SUMMARY Seeking Remote Customer Service Representative role with 22 years of experience in customer service, crisis intervention, and administrative support. Proven track record in providing excellent customer service and handling complex situations, including roles as a Hotel Security Officer and Program Aide. Strong skills in communication, problem-solving, and using Microsoft Office tools to enhance customer interactions and support.

WORK EXPERIENCE Revel Transit Brooklyn, New York

Rideshare Cab Driver Jun 2023 - Sep 2024

• Provided safe and efficient transportation services to passengers across designated routes, ensuring timely pick-ups and drop-offs.

• Maintained a clean and well-organized vehicle to enhance passenger comfort and satisfaction.

• Managed navigation and route planning using GPS technology to optimize travel time and fuel efficiency.

• Delivered exceptional customer service by addressing passenger inquiries and resolving issues promptly.

• Adhered to all traffic laws and company policies, ensuring compliance with safety regulations.

• Conducted regular vehicle inspections and reported maintenance needs to ensure operational readiness.

• Managed cash and electronic transactions accurately, maintaining records of daily earnings and expenses.

• Utilized effective communication skills to foster positive interactions with passengers and enhance their ride experience.

GITIT Delivery Services New York City

Delivery Specialist Regular/Expedited Mar 2022 - May 2023

• Perform both regular and expedited delivery services using personal vehicle, ensuring timely and efficient transportation of goods.

• Maintain high standards of customer service by effectively managing delivery schedules and resolving any delivery-related issues promptly. NYC Department of Citywide Administrative Services New York, NY Special Officer Aug 2016 - Feb 2022

• Enforced city codes and ordinances, issuing summonses and parking tickets to ensure compliance within authorized jurisdiction.

• Conducted regular patrols and site checks across multiple locations to identify and mitigate safety hazards, ensuring secure access to facilities.

• Maintained detailed logs and reports of incidents, conducting investigations to support safety and operational protocols.

• Interacted professionally with the public and high-ranking city officials, providing assistance and maintaining effective communication. Ubiquis Reporting Inc. New York, NY

Hearing Recorder (Part Time/ Per-Diem) Jan 2013 - Aug 2016

• Digitally recorded and managed audio documentation for student placement and teacher disciplinary hearings, ensuring high-quality and clear recordings.

• Collected and organized comprehensive case information and participant details, maintaining accuracy and thoroughness in documentation.

• Verified correct spellings of names, places, and terms mentioned, enhancing the precision and reliability of the hearing records.

BRC Assessment Center Brooklyn, NY

Program Aide May 2013 - Jul 2015

• Greeted visitors professionally and supported clinical staff by conducting intake interviews and entering data into DHS CARES and AWARDS database systems.

• Directed and supervised a team of 4 to 8 aides during nightly audits of a 200-bed facility, ensuring client safety and generating reports on behavioral incidents.

• Conducted emergency response and crisis intervention, performed routine fire safety inspections, and managed transportation of clients across program locations.

Flatotel Hotel New York, NY

Hotel Security Officer / Fire Guard May 2006 - Apr 2009

• Ensured safety and security by enforcing policies, monitoring surveillance systems, conducting hourly patrols, and managing access control, which included verifying guest credentials and announcing visitors.

• Responded effectively to emergencies, including fire incidents, coordinating initial response measures and liaising with external emergency services to ensure proper protocol adherence and assistance.

Tankoos/Esquire Reporting Company New York, NY

Electronic Court Reporter (Per-Diem Position) Apr 1999 - May 2007

• Produced verbatim handwritten dictations of speech, ensuring accurate spelling and vocabulary for transcript production.

• Set up, monitored, and dismantled digital audio recording equipment for legal proceedings involving government agencies and private companies.

• Administered oaths to witnesses, notarized exhibits, and managed exhibit documentation for court cases.

Department of Homeland Security (FEMA) New York, NY Compliance Inspector (Temp Assignment) Nov 2002 - Sep 2003

• Conducted home visits and property inspections to assess and verify damage or replacement claims for disaster relief grant recipients affected by the World Trade Center disaster.

• Utilized Excel and governmental software programs for data entry and maintained responsibility for government-issued equipment, including cell phones and automobiles.

EDUCATION Pacific High School

Diploma

Brooklyn, NY

SKILLS Crisis Intervention • Van Driver • Intake Experience • Driving • Computer Literacy

• Security • Supervising Experience • Microsoft Office • Social Work • Customer Service • Leadership • Administrative Experience • Case Management • Delivery Driver Experience • Microsoft Word • Organizational Skills

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