Supply Chain Customer Service

JESSIE MISTRY

Woodbridge, Ontario Tel: 416-***-**** **************@*****.*** linkedin.com/in/jessiemistry PROFESSIONAL SUMMARY

● Experienced and motivated individual seeking an opportunity with an organization offering diversity and thriving work environment

● Resourceful Specialist offering expertise in problem-solving, data analysis and customer service.

● Adept at quickly learning new technologies and processes for driving success.

● Proven track record of successfully managing multiple projects and developing innovative solutions.

SKILLS

● Customer Relations

● Organizational Skills, attention to details

● dedication to support vulnerable people

● Flexible to adapt various environment

● Written and communication skills

● Reliability to work cooperatively with staff

● Interpersonal Skills

● Self Motivation

● Problem-Solving in a fast paced environment

● Multitasking Abilities

● Effective Communication

PROFESSIONAL EXPERIENCE:

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● Interpreted client’s needs and introduced services to fit specific requirements.

● Listened and responded to customer requests and forwarded necessary information to superiors.

● Followed all company policies and procedures to deliver quality work.

● Coordinated supply orders to meet consumer demand.

● Assisted with staff training to enforce quality, safety and sanitation guidelines.

● Developed and implemented systems to track customer feedback and satisfaction.

● Built and managed relationships with key clients and partners to drive growth.

● Collected, arranged, and input information into the database system.

● Helped meet changing demands by recommending improvements to business systems or procedures.

● Educated staff on organizational mission and goals to help employees achieve success.

● Optimized customer experience by delivering superior services and effectively troubleshooting issues.

● Spoke to customers in native language to increase loyalty and establish relationships.

● Offering each customer top-notch, personal service to boost sales and customer satisfaction.

● Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.

● Assisted call-in customers with questions and related issues

● Personalized services to customers seeking extra added attention due to language barrier

● Negotiated contracts with clients and developed relationships with key personnel. WORK HISTORY

● Toolway Industries LTD - Woodbridge, Ontario February 2024 - Present

● Latoplast LTD - Mississauga,Ontario January 2015-February 2023

● HOC Global Solutions - Mississauga, Ontario September 1989 - March 2014 EDUCATION

● Humber College Institute Of Technology

● Administration April, 2000

● CSCB-Canadian Society of Customs Broker

● CIFFA Module 1 & 2

● FIATA Diploma - Federation of international Transport Association LANGUAGES

• English

• Gujarati

REFERENCES AVAILABLE UPON REQUEST

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