Operation Manager Customer Service

RESUME

Rajesh Prasad Burman

House No-**. Amirganje, Madhav Nagar Station Road, Infront of Sai

Baba Temple, CAMP, Katni-483503 (MP)

Phone: +919*********

Email: ***************@*****.***

Date of Birth:17 Nov 1990

Gender: Male

Nationality: India

Working at Indus towers ltd as a Area Operation Manager Katni Zone (from 4th of Sept- 23 to till now)

Working at Indus Towers. Ltd as a Area Operation Manager of Katni Zone in MPCG Circle (from 4th Sept 2023 to till now)

Maintaining the best up times of 830 Site for (Airtel, Vodafone-Idea, RJIO ) Expertise in Solar operation as I m SPOC for MP-HUB-2 Region for taking care of 1100 sites where solar has been installed.

Solar sites Activity is taking care with the help of all AOMs like Solar PM to be performed to improving the solar efficiency, Low generation sites to be minimized, Rectification of zero generation site, Replacement of faulty plates and etc..

Solar Reports is being prepared and it will require sharing with Airtel team along with their RCA/Action for low generation sites and improvement Plan,

Managing the all Infra Asset, Utility, Compliance, Team Safety. Agreement renewal of all sites.

Taking care of owner issue.

Handling the 5 FSE’s, 49 Technician’s in complete collaboration of team work vis-à- vis infra work are concern that is Monthly Tech PM, DECM, Alarm, DG Automation, Vendor PM, Site basic Hygiene, BD of Asset, Asset Maintenance, BBDT etc..

Monthly governance meets with FSE’s along with their technician with their achievement and lagging areas and getting it accomplish in visible time.

W orking at ATC Telecom Infrastructure Pvt Ltd as a Cluster In charge (from 4th of Jan-21 to 29th of Augest-23)

Working at ATC Telecom Infrastructure Pvt. Ltd as a Cluster In charge of Raipur Zone in Chhattisgarh (from 8th of June to 30th Aug 2023)

Worked at ATC Telecom Infrastructure Pvt. Ltd as a Cluster In charge of Dhamtari Zone in Chhattisgarh (from 4th of Jan 21 to 06th of June 22)

Maintaining the best up times of 615 Site to all opco’s with no Frequent Failure Site in March-23 exit (Airtel, Vodafone-Idea, RJIO, BSNL,TATA,TCL,SIFY)

Managing Infra Asset, Utility, Compliance, Team Safety. Agreement renewal of all sites.

Taking care of owner issue.

Handling the 4 Cluster engineer, 2 OME Partner, 60 Technician’s in complete collaboration of team work vis-à- vis infra work are concern that is Monthly Tech PM, DECM, Alarm, DG Automation, Vendor PM, Site basic Hygiene, BD of Asset, Asset Maintenance, BBDT etc. Monthly governance meets with OME team along with their achievement and lagging areas and getting it accomplish in visible time.

Managed the most critical territory like Sukma, Dantewada, Bijapur, Narayanpur and Kanker area of CG. RESUME

Achievement –

In FY-22, Best performance of Zone was awarded by Circle Head for Q1&Q3. Lot of appropriation mail had received from opco’s, Grading of FY (21-22) PL3, FY (22-23)-PL4.

Worked at Bharti Infratel Ltd as a Cluster In charge (from 27th of September 2017 to 30th of November 2020)

Working at Bharti Infratel Ltd as a Cluster In charge in Sidhi MP (In BIL Since 16 March 20 to 30th of Nov 20) Worked at Bharti Infratel Ltd as a Cluster In charge in Narsinghpur MP (In BIL Since 27 September 2017 to 15th of March 20)

Maintaining the best up times of all opco’s (Like that Airtel, Vodafone-Idea, RJIO) Managing Infra Asset, Utility, Compliance, Team Safety. Handling of 8 Technician in complete collaboration of team work vis-à-vis infra work are concern that is DECM, Alarm, DG Automation, Vendor PM, Site basic Hygiene, BD of Asset, Asset Maintenance. Monthly Tech meets of their achievement and lagging areas and getting it accomplish in visible time. RESUME

Worked at Delta Power Solution(skyline telecom Services) ltd as a Team Lead in Assam-NORTHEAST (from 1st of

August 2016 to 20th of September 2017)

Managed the most typical cluster Narsinghpur and Now cluster are running very smoothly in all activity. Achievement –

I-appreciate awarded Q-4 2017-18.

Sport Light Awarded by CBH in year Closer of 18-19 Best Uptime in Hub 2 awarded By Airtel COH&CTO in year of 18-19 In my Tenure Special Assignment was given by COMH to Umariya cluster in year of 2018-19.. In my tenure, Special Assignment was given by COMH to Shahdol cluster in year of 2019-2020 A3(2017-18), A2 (2018-19), A3 (19-20) BIL Grading. Billing Activity (New System I&C, PM KPI Signoff, Out of Warranty System etc.) Maintaining the customer Service Calls (BIL, ATC, RJIO, Ascend Telecom, Idea Cellular, Vodafone Bharti- Airtel etc.…) SLA

Timely Perform IPMS/PPC PM.

Managing the Long teammates.

Service support online through Toll Free.

Achievement When I was in the Northeast, I gave 99% DECM Compliance to these delta systems and appreciation had given by Mr. Inder Dev Sharma (IM of Nes) Worked at Delta Power Solution (Skyline telecom Services) ltd as a Key Account Manager to RJIO And Team

Lead to Indus Tower in West Bengal (from 1st of May 2014 to 31st of July 2016) Billing Activity (New System I&C, PM KPI Signoff, Out of Warranty System etc.) Maintaining the customer Service Calls (BIL, ATC, RJIO, Ascend Telecom, Idea Cellular, Vodafone Bharti- Airtel etc.…) SLA

Timely Perform IPMS/PPC PM.

Managing the Long teammates.

Service support through online.

Handled the 4G Project from Delta to RJIO.

Lots of appreciation mail received from INDUS SME Head (Mr.Tapas Sarkar). Respected Sir/Ma'm,

I am ‘Rajesh Burman’ BE (Electronics & Telecommunication). I am currently working as Cluster In charge. I have good knowledge and confidence to make work done in limited period along with team.

RESUME

Objective:

“Making tomorrow better than today, each time and every time is only focus.” Education:

Bachelor of Engineering ELECTRONICS & TELECOMMUNICATION from RKDF College of technology and research Bhopal (MP) Rajiv Gandhi Technical University). Name of Exam INSTITUTION Board/University Year Percentage X

Ordnance Factory

School

XII

Diamond Higher

Secondary

MP Board 2006 69.20 %

MP Board 2008 71.11 %

BE (DEGREE) RKDF CTR RGTU 2012 72.60%

Projects:

1. GSM CONTORLLED ROBOT (To operate by mobile with unlimited range) in Final Year, Extra Curricular Activities & Achievements:

Have participated in 2 days of Robotics in college Level Have participated for 3 years in NCC during school time Participated in Chess competition at inter-college level. Personal Profile:

Father Name: Mr. Ramesh Lal Burman

Permanent Address: Infront of Saibaba Temple, Madhav Nagar, Camp, District-Katni, MP Date of Birth: 17-Nov-1990.

Language Known: Hindi, English.

Strengths: Team handling, Telecom technicality, Motivator, Power orator. Sports: Food Ball, Cricket, Badminton and Chess.

Hobbies: Reading NEWS paper.

Personal Interest: Playing Football, Volleyball and Cricket, Declaration:

I Rajesh Burman here by declared that information above is true and I own the responsibility of any misinformation.

Rajesh Burman

(Signature)

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