Front Desk Customer Service
Resume:
Randee Hebert
Denver, CO *****
******.*******@*****.***
Professional Summary
Versatile hospitality professional with 6 years of experience in customer-facing roles. Proficient in providing exceptional guest service, managing front desk operations, and ensuring cleanliness and organization in residential and commercial settings. Skilled in guest relations, general maintenance, and sales management.
Authorized to work in the US for any employer
Work Experience
Front Desk Hotel Clerk
Suites IQ-Denver, CO
October 2021 to November 2024
• Provided exceptional customer service to hotel guests, ensuring a positive experience from check-in to check-out
• Efficiently managed guest reservations and room assignments, utilizing computerized systems to maintain accurate records
• Responded promptly and professionally to guest inquiries, concerns, and complaints, resolving issues in a timely manner
• Coordinated with housekeeping staff to ensure clean and well-maintained rooms for incoming guests
• Maintained knowledge of local attractions, restaurants, and transportation options to assist guests with recommendations and directions
• Managed the front desk area during high-volume periods, effectively handling multiple tasks while maintaining a calm demeanor
• Processed guest payments accurately using cash handling procedures and credit card authorization systems
• Informed guests about hotel amenities, policies, and procedures upon arrival to enhance their overall stay experience
Residential and Commercial Maintenance/Cleaner
Revision Real-estate-Denver, CO
October 2021 to October 2024
• Performed thorough cleaning of residential properties, including dusting, vacuuming, mopping floors, and sanitizing surfaces
• Maintained high standards of cleanliness and attention to detail in all assigned tasks
• Managed and prioritized workload efficiently to ensure timely completion of cleaning assignments
• Followed established safety protocols while handling cleaning chemicals and operating machinery
• Collaborated with clients to understand their specific cleaning needs and preferences
• Completed deep-cleaning projects on a regular basis, such as carpet shampooing or window washing
• Assisted in organizing cluttered spaces or storage areas for improved functionality
• Worked independently with minimal supervision while maintaining a high level of productivity
• Increased efficiency by implementing time-saving strategies during the cleaning process
• Closely inspected work areas after completion to ensure all tasks were performed to the highest standards
• Demonstrated ability to handle physically demanding tasks while maintaining high levels of energy and stamina
• Leveraged excellent time management skills to complete assigned tasks within specified timeframes
• Demonstrated strong attention to detail in identifying and addressing areas that required extra care or attention
Salt Water Disposal Operator
Select Energy-Kersey, CO
September 2018 to October 2021
• Gauge and record necessary information related to oil, water, and pressure retrieval daily.
• Generate and document third-party tickets and other necessary documentation for disposal activities.
• Ensure compliance with county, state, and federal regulations.
• Facilitate smooth transitions between day and night shifts by communicating current status and potential issues.
• Maintain a neat and orderly work area to ensure worker safety.
• Report and correct unsafe conditions or practices. Education
High school diploma
Brighton High School - Brighton, CO
August 1998 to May 2001
Skills
• Guest Relations Experience (3 years)
• Guest Services (3 years)
• Commercial Cleaning (5 years)
• Front Desk (3 years)
• General maintenance (3 years)
• Marketing (2 years)
• Hotel Management (3 years)
• Laundry (3 years)
• Residential Cleaning (3 years)
• Management (3 years)
• Pricing (3 years)
• Property Management (3 years)
Certifications and Licenses
CPR Certification
August 2024 to Present
Driver's License
Wastewater Certification
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