Cocktail Server Customer Experience
Resume:
DAJA
MCLIN
*********@*****.***
Las Vegas, NV 89113
Personable Cocktail Server skillful in serving diverse crowds of patrons. Well-versed in managing high-volume shifts while consistently performing with efficiency and enthusiasm. Excellent bartending knowledge and superior service standards.
PROFESSIONAL SUMMARY
Bellagio Hotel And Casino - Pool - Cocktail Server Las Vegas, NV • 01/2024 - Current
Sphere MSG - Model Cocktail Server
Las Vegas • 06/2023 - Current
8182 Hospitality - Mas Por Favor - Model Cocktail Server Las Vegas • 05/2022 - Current
90 Proof - Bottle Presentation Model
Las Vegas, NV • 06/2020 - 06/2022
Virgin Hotels - Money, Baby! - Model Cocktail Server Las Vegas, NV • 06/2021 - 05/2022
WORK HISTORY
Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
•
Increased repeat clientele by building rapport with patrons and anticipating their preferences.
•
Managed cash transactions accurately, ensuring proper handling of payments and tips.
•
Determined customer preferences to suggest appropriate cocktails and increase sales.
•
• Anticipated guest needs and provided proactive service.
• Checked guests' identification before serving alcoholic beverages. Served high customer volumes during special events, nights, and weekends..
•
Followed alcohol awareness procedures for preventing excessive guest intoxication.
•
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
•
Applied communication skills and marketing knowledge to promote products and make sales
•
• Provided customers with samples and product demonstrations
• Set up and managed booths at trade shows and businesses. Served high customer volumes during special events, nights, and weekends.
•
SKILLS
• Guest Satisfaction
• Responsible Alcohol Service
Beer, Wine and Cocktails
knowledge
•
• Safe Serving Knowledge
Grand Canyon University
Phoenix, AZ
Bachelor of Science: Nursing
University of Nevada - Las Vegas
Las Vegas, NV • 05/2021
Bachelor Of Science: Healthcare
Administration
EDUCATION
Twin Peaks Restaurants - Hostess/Server
Las Vegas, NV • 03/2018 - 04/2021
Determined customer preferences to suggest appropriate cocktails and increase sales.
•
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
•
• Cultivated warm relationships with regular customers Worked with POS system to place orders, manage bills and handle complimentary items
•
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
•
Contact this candidate