Medical Assistant Customer Service

Tanisha Ocasio

Southbridge, MA *****

************@*****.***

Dedicated hard working to obtain more experience and grow in all types of job fields Willing to relocate to: Auburn, MA - Southbridge, MA - Webster, MA Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Automated Health Systems

December 2022 to Present

Customer service

Medical Assistant

Family Health Center of Worcester, Inc. - Worcester, MA February 2020 to Present

Part of a family practice team

Medical Assistant

Elliot Health System - Manchester, NH

December 2019 to February 2020

Medical assistant at The Elliot hospital in the pediatric surgery office. EXTERNSHIP

FAMILY HEALTH CENTER - Worcester, MA

July 2018 to August 2018

EXPERIENCE WELLNESS

• Vital signs

• Collection of specimens

• Medical reconciliation

• venipuncture

• observed surgical procedures / medication intake

• setup appointments/ checked in patients upon arrival

• visual acuity test

• roomed patients

• Observed immunizations

• Set up for procedures

Acquired patient history

• Sorted medical records

Externship Student

Experience Wellness Centers - Worcester, MA

May 2018 to June 2018

An Opiod dependency clinic

Family Dollar Cashier

Family Dollar

September 2017 to April 2018

worked as a cashier, gained experience with costumer service Interpreter

1st assistance Pro

June 2016 to December 2017

In person interpreting English to Spanish and Spanish to English. Education

Certificate in Interpreting

Language link - Remote

Present

MEDICAL ASSISTANT

SALTER COLLEGE W. BOYLSTON - Boylston, MA

September 2016 to November 2018

High school diploma in General Studies

Doherty Memorial High School - Worcester, MA

August 2012 to June 2016

Skills

• PHLEBOTOMY

• INFECTION CONTROL

• HIPAA

• Customer Service

• CPR

• Patient Care

• Vital Signs

• Microsoft Word

• Injections

• EMR

• CPR Certified

• EHR

• Filing

• Medical Records

• Scheduling

• Interpretation

• Translation

• Medical Office Experience

• Triage

• Medical Terminology

• Insurance Verification

• Spanish speaking (10+ years)

• Spanish

• EMR systems

• Medical Scheduling

• Quality Assurance

• Medical Coding

• Phone Etiquette

• Computer Skills

• Caregiving

• Employee Orientation

• COVID Vaccine administration

• Documentation review

• English

• Primary care

• Unit clerk (1 year)

• Anatomy Knowledge

• Customer support (5 years)

• Staff training (3 years)

Languages

• Spanish - Expert

• English - Expert

Certifications and Licenses

CPR/AED

Present

BLS/CPR

Present

First Aid

Present

American heart association

Registered Medical Assistant (RMA)

March 2021 to March 2023

Strep A training certification

April 2021

HCG TRAINING CERTIFICATION

April 2021

Contraceptive care course

March 2021

Certified Medical Assistant

BLS Certification

CCMA Certification

Additional Information

• Clinical skills

• Phlebotomy

• Medisoft/SpringsChart

• HIPAA Compliance/OSHA compliance

• Professionalism

• Malpractice Awareness

• Anatomy

• Medical Office Procedures

• Rapid lab testing

• EKGs

• Infection Control

Contact this candidate