Customer Service Administrative Assistant

Miftahun Nahar Mazeda

** ****** ****, ***********, ******* M1M 0A9

Phone: 437-***-**** Email: ****************@*****.***

Customer Service Professional/Administrative Assistant

Summary of Qualifications

• Over three years of versatile experience in customer service, client relations, and administrative support.

• Strong communication skills, both written and verbal, with a flair for creating engaging client interactions.

• Proficient in problem-solving, conflict resolution, and delivering personalized customer solutions.

• Expertise in managing customer inquiries and fostering long-term client relationships to ensure satisfaction.

• Highly organized, detail-oriented, and capable of multitasking to meet deadlines efficiently.

• Skilled in the use of Microsoft Office Suite (Word, Excel, PowerPoint) and other CRM tools.

• Flexible and adaptive, thriving in fast-paced environments with a proactive approach to challenges.

February 2024 – September 2024

Client Relationship Officer (Customer Service)/YES Associate

Built strong relationships with customers, ensuring exceptional service and promoting loyalty.

Efficiently managed inquiries and complaints to uphold the cafe's reputation.

Collaborated with team members to improve customer service processes and enhance the dining experience.

Collected and analyzed feedback to tailor promotions and menu updates, boosting sales and customer satisfaction.

Acted as a liaison between customers and management, addressing concerns and implementing solutions.

August 2023 – January 2024

Customer/Client Relationship Officer (Customer Service)/YES Associate

•Cultivated strong relationships with clients, addressing inquiries, resolving issues, and ensuring satisfaction.

•Maintained professionalism while offering effective solutions to meet diverse customer needs.

•Handled a high volume of customer calls and emails, maintaining service quality under pressure.

•Collaborated with internal teams to streamline processes and improve service delivery.

•Gathered feedback to identify areas for improvement and enhance customer experiences.

February 2023 – June 2023

Student Counselor (Customer Service)/ISC - Immigration & Student Consultancy

•Guided students through educational and immigration processes, offering expert advice and personalized support.

•Delivered high-quality customer service, ensuring a positive and seamless experience for clients.

•Researched and recommended educational institutions based on clients' profiles and goals.

•Assisted in preparing necessary documentation, including visa and admission forms, ensuring accuracy.

•Effectively resolved client concerns, maintaining a high level of professionalism and empathy.

August 2020 – February 2021

English Language Teacher (IELTS)/Ali’s English

•Provided comprehensive IELTS training, enhancing students’ English proficiency for academic success.

•Fostered a supportive and engaging learning environment that catered to individual student needs.

•Conducted regular assessments to track student progress and provide constructive feedback.

•Built confidence in students through interactive speaking, writing, and listening exercises.

Education

Undergraduate - Bachelor of Software Engineering (BSA)

Seneca College, Newnham Campus - Starting January 2025

High School Diploma (Grade 12) / JCPSC, Sylhet, Bangladesh - 2022

Secondary School Certificate (Grade 10) / International Indian School, Ajman, United Arab Emirates - 2019

Availability

• Monday, Tuesday, Thursday: 7 PM – 11 PM

• Friday- Sunday: Anytime

References available upon request.

Contact this candidate