IT Manager

Charles Miller

Henderson, NV **.********@*****.*** 702-***-**** www.linkedin.com/in/charles-miller-266410150 Professional Summary

IT and Cybersecurity professional with expertise in threat detection, vulnerability assessment, and incident response after completion of a Cybersecurity Bootcamp. Skilled in deploying security measures and safeguarding data using advanced tools and protocols. Open to entry-level technical roles to advance knowledge and grow skillsets. EDUCATION

University of Nevada Las Vegas Cybersecurity Bootcamp, Las Vegas, NV August 2023–April 2024 Cybersecurity Certificate

Cybersecurity training program instructed by industry leaders. Advancing skills through hands-on labs and projects. Coursework: Microsoft Security, Computer Networking, Linux Security, Cloud Security, Digital Forensics University of Nevada Las Vegas, Las Vegas, NV August 2019–Present Bachelor of Chemistry

90 hours completed towards degree

College of Southern Nevada, Las Vegas, NV August 2015–May 2018 Associate of Science

SKILLS PROFILE

Operating Systems: Windows Client 7 and 10, Windows Server 2016, Linux (Ubuntu, Debian, Kali) Networking: VLANs, static routing, subnetting, 802.1Q, inter-VLAN routing, VPN Cloud Security: Amazon Web Services (AWS)

Programming & Scripting: PowerShell, Python

Tools: Active Directory, Office 365, Wireshark, Caine, Cisco Packet Tracer, VM, pfSense, Metasploitable, Splunk IT SUPPORT PROJECT EXPERIENCE

Computer Networking: Network Configuration UNLV Cybersecurity Bootcamp Cisco Packet Tracer

● Specialized in designing and implementing IP schemes, configuring VLANs, setting up dynamic routing, implementing security solutions, and configuring basic network devices. DFIR: Forensic Investigation UNLV Cybersecurity Bootcamp

● Performed forensic analysis on stolen hard drives to detect unauthorized changes, and developed comprehensive documentation for information-gathering processes to assist the CIO. Microsoft Security UNLV Cybersecurity Bootcamp Windows Server 2016

● Configured Windows Server to establish groups, manage user accounts, and assign privileges across multiple servers.

RELEVANT EXPERIENCE

Miller Consulting, Henderson, NV August 2020–Present IT Manager

Managed IT operations, infrastructure, and security. Led system upgrades and aligned IT strategy with business goals. Oversaw and implemented projects to improve efficiency.

● Provided hands-on support and guidance to staff, troubleshooting technical issues and ensuring minimal downtime for client-facing projects.

● Managed all IT operations, including network infrastructure, cloud services, and system maintenance, to support the needs of a growing consulting firm.

● Led IT projects, such as system upgrades and software deployments, while managing limited resources and budgets to deliver effective solutions.

PROFESSIONAL EXPERIENCE

University of Nevada Las Vegas, Las Vegas, NV August 2023–April 2024 IT Student

Developed a comprehensive understanding of cybersecurity infrastructure, including operations, maintenance, and response strategies.

● Assisted in troubleshooting hardware and software issues, providing technical support to users.

● Participated in network setup, maintenance, and security tasks, ensuring smooth and secure IT operations.

● Collaborated with senior IT staff on projects, including software updates, system monitoring, and data management.

Vacation Village, Las Vegas, NV Feburary 2020–Feburary 2022 Timeshare Salesman

Successfully presented and sold vacation ownership packages to potential clients, consistently achieving or exceeding sales targets.

● Conducted personalized tours and presentations, effectively highlighting the benefits and value of the timeshare properties.

● Built and maintained strong relationships with clients, ensuring high satisfaction and repeat business.

● Utilized persuasive communication and negotiation skills to address client objections and close sales. WestGate Resorts, Las Vegas, NV September 2019–February 2020 Concierge/Salesman

Engaged with guests to identify their vacation needs and interests, seamlessly transitioning from concierge duties to introducing timeshare ownership opportunities.

● Arranged and secured reservations for dining, entertainment, shows, and exclusive events, leveraging knowledge of Las Vegas attractions and venues.

● Conducted personalized property tours and sales presentations, effectively showcasing the benefits of resort ownership and securing sales.

● Utilized persuasive communication and negotiation skills to address client objections and close sales. GameStop, Las Vegas, NV October 2015–July 2018

Guest Advisor

Provided excellent customer service, assisting customers with game selections, hardware purchases, and trade-ins to ensure a positive shopping experience.

● Maintained in-depth knowledge of the latest video game releases, consoles, and accessories to offer informed recommendations and product insights.

● Processed sales transactions efficiently, including cash handling, credit card processing, and handling returns and exchanges according to company policies.

● Managed inventory by stocking shelves, organizing displays, and ensuring the store was well-presented and fully stocked.

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