Customer Service Experience

Rebecca Chrivia

***** ****** *********, ** *****

586-***-****. ***********@*****.***

Experience

June2018-Present

Chili’s Troy, MI- Prep/Cook

● Responsible for the preparation of ingredients and stations used in the cooking process

● Setting up and sanitizing work stations

● Following prep lists

● Ensuring all foods items and properly stored and easily accessible

● Supervising food and cooling room temperatures

● Accepting or rejecting ingredients from suppliers

● Maintaining a clean, orderly, and sanitized kitchen

● Setting up workstations with all needed ingredients and cooking equipment

● Preparing ingredients to use in cooking (chopping and peeling vegetables, cutting meat etc.)

● Set up workstations with all needed ingredients and cooking equipment

● Prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat etc.)

● Check food while cooking to stir or turn

● Ensure great presentation by dressing dishes before they are served

● Keep a sanitized and orderly environment in the kitchen

● Ensure all food and other items are stored properly

● Check quality of ingredients

● Monitor stock and place orders when there are shortage November 2022-Present

Whole Foods Birmingham, MI Shopper

● Comfort using handheld technology (mobile) device to fulfill orders

● Fulfills online orders efficiently, accurately and with a sense of urgency

● Detail oriented, paying attention to product and order accuracy

● Eagerness to learn product knowledge, customer service standards, and store operations

● Ability to keep staging area organized and free of clutter

● Willingness to work in other departments of the store as required, e.g., customer service, cashier, grocery, etc.

November 2020-present

Shipt, shopper

● delivering an extraordinary customer experience and high-quality essentials to our community! Your convenient neighborhood store

● use technology to fulfill customer online order

● deliver a quality customer experiences by providing efficient, effective customer service that create a positive and lasting impact on customers. 2

● This position will build customer loyalty and satisfaction by providing remarkable service at the curbside pick-up area with fast, friendly and accurate order fulfillment and payment collection.

● Maintain a positive working relationship with customers, team members, and leadership.

● Present a courteous and friendly attitude towards customers (in person and on phone) and respond to their questions and needs promptly.

● Resolve customer complaints quickly by contacting leadership when needed.

● Receive work assignment from order system and fill orders for the day.

● Utilize selection process for product within the store and bag product appropriately following bagging standards.

● Store product correctly in the staging area following food safety guidelines.

● Greet each customer and take payment for the order ensuring an easy shopping experience.

● Maintain a clean and neat work environment.

● This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.

August2018-August 2020

Charley’s Oakland Mall, CrewMember

expected to perform their best by being organized and working together with others, inclusive of maintaining a safe, clean environment. One of your main responsibilities is to prepare the highest quality and tastiest food to the pleasure of customers.

August2014- August2018

Auntie Anne’s, Lakeside Mall, MI- Store Manager

● Responsible to Monitor labor cost, food cost and sales goals

● Provide overall oversight for cash handling and processing of required financial reports including bank deposits and securing company assets/ funds

● Recruit, interview and hire staff for location

● Provide and supervise training all new / existing staff

● Direct and coordinate the activities of all staff

● Determine staffing needs in schedule

● Provide disciplined, leadership to staff, including setting clear expectations and holding team and self- accountable for results

● Ensure staff is following the threefold philosophy

● Encourage teamwork the building of staff morale and the entire organization and franchise system

● Perform other duties as assigned

February 2007 - August 2014

Auntie Anne’s, Oakland Mall, MI- Crew Member

● Prepare dough and other products

● Roll and twist pretzels, dip shape and salt pretzels

● Set up equipment and utensils and supplies for opening/ or closing

● Accurately operate cash register

September 2007- May 2011

Conner Creek Academy Roseville, MI- Kitchen Aide

3

● Primarily responsible for keeping the kitchen clean as well as assisting in food preparation. Duties were clean the kitchen after each day

January 1996- July 2011

Meijer Fraser, MI- GM Stocker

● Primary job duties include loading and unloading shipments, organized back room spaces constructing displays and stocking shelves.

Education

September 1998- June 2004

Macomb community college MI- early childhood education

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