Administrative Support Customer Service

Chicago, Illinois *** *** ****Mitchell

Dominguez *****************@*****.***

A highly motivated Hospitality service professional possessing over 20 years of experience available for immediate hire to assist diverse teams in providing technical, operational, and administrative support. Takes pride in being punctual, responsible, and dependable. Excels in building trust and rapport with people of diverse backgrounds. Confronts problem solving by working autonomously, forecasting client needs, adapting in accordance to changing business needs, and being held accountable. Strongly believes that wearing a smile should be part of everyone’s professional attire! Professional Experience:

United Ground Express

Passenger Assistance Associate

Key Responsibilities & Accomplishments:

Assist with differently abled and handicapped

passengers to and from gate. Foster an inclusive environment where passengers feel comfortable.

Provide support with gate changes, biological breaks, baggage, and transportation. Demonstrate patience and understanding by building rapport and trust.

Chicago, Illinois 2021 – 2022

Establish a warm welcome and friendly attitude by carrying conversations and making people feel comfortable, safe, and taken care of.

Wrigley Field

Concessions Supervisor

Key Responsibilities & Accomplishments:

Chicago, Illinois 2018 - 2021

Forecast food and beverage needs then ordered and inventoried supplies as needed for 94 total concession stands throughout the stadium

Coordinate with stadium leadership for scheduling staff, product placement, and pricing standards Deliver engaging customer experiences assuring order accuracy in fast-paced work environment Perform all physical demands required for successful operation of all concession stands Comply with all Local, State, and Federal laws governing the legal age of alcohol consumption The little beet table Chicago, Illinois Waiter & Server assistant 2015 – 2018 Key Responsibilities & Accomplishments:

Greeted guests and provided culinary recommendations for consumption in partnership of great beverages from an assortment of options

Provided expedient and detailed customer service

Worked autonomously with little supervision

Processed payments and balanced cash registers daily

Provided kitchen staff and chef with guests’ feedback

Addressed guests’ concerns ensuring comfort and conflict resolution

Wore a smile as part of the uniform

Maggiano’s Little Italy Restaurant Chicago, Illinois Banquet Coordinator & Bartender 2015 – 2016 Key Responsibilities & Accomplishments:

Ensured guest satisfaction between courses and beverage refills

Scheduled dinner parties varying in size resulting in exceptional and expedient service often exceeding leadership and dinner guest expectations

Performed routine table linen, setting, glassware, and silverware exchanges according to season or dinner theme

Maintained clean environment in all restaurant and bar areas

Prepared and served wide array of beverages as bartender

Abided with all Local, State, and Federal laws governing the legal age of alcohol consumption Soldier Field Chicago. Illinois Banquet Food & Beverage Server 2014 – 2015 Key Responsibilities & Accomplishments:

Abided with all Local, State, and Federal laws governing the legal age of alcohol consumption Forecasted food and beverage needs then ordered and inventoried supplies as needed for 94 total concession stands throughout the stadium

Coordinated with stadium leadership for scheduling staff, product placement, and pricing standards Delivered engaging customer experiences assuring order accuracy in fast-paced work environment Performed all physical demands required for successful operation of all concession stands Community Involvement:

Lakeside Pride Music Ensembles Chicago, Illinois Marching Band Member – Tuba Sousaphone and Drumline 2000 – Present

Chicago L. Community Outreach Chicago, Illinois Food Pantry Volunteer 2015 - Present Education:

Kendall College Chicago, Illinois Associate of Arts – Hospitality Management Not Yet Completed Mitchell Dominguez Page 2

Contact this candidate