Customer Service Advocate
Resume:
HIGHLIGHTS
Motivational Speaking at the local high schools with the Mentor Program-Started in 2015
SUMMARY OF QUALIFICATIONS
Customer Service
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Production
Load and unload items from machines, conveyors, and conveyances.
Operate machinery used in the production process, or assist machine operators.
Place products in equipment or on work surfaces for further processing, inspecting, or wrapping.
Examine products to verify conformance to quality standards.
WORK EXPERIENCE
Farmers insurance
Customer service Advocate May 2021 to February 2024
Maximus
Healthcare CSR Lawrence KS April 2020 to Jan 2021
Floor Trader
Lead salesman, Lawrence KS August 2017 to March 2020
JC Penney
Associate for Support Team, Lawrence, KS March 2015 to July 2017
Customer Service Representative-Student Loans/Marketplace
GDIT Corporation, Lawrence KS September 2012 to March 2015
EDUCATION
Highland CC, Highland KS Associates Degree
Psychology
REFERENCES
Craig Butler
Motivational Speaker
Lawrence KS 66049
Martha Carpenter
Federal Reserve
Kansas City MO
Christy Daughenbaugh
Certified Nursing Assistant
Eudora KS 66025
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