Customer Service Payment Processing

Alexus McElveen

***************@******.*** 352-***-**** Ocala, FL

SUMMARY

Seasoned professional with 5 years of diverse experience, including a managerial role at Cricket Wireless Authorized Dealer, overseeing operations and ensuring customer satisfaction. Proven track record in supervising employees, handling cash, and maintaining store promotions. Actively seeking a Manager position to leverage supervisory skills and customer service expertise.

WORK EXPERIENCE

Cody's Original Roadhouse The Villages, FL

Bartender/Server Nov 2022 - Present

• Provide customer service by assisting guests with beverage selections and ensuring satisfaction with service.

• Manage financial transactions accurately, including cash handling and payment processing. World of Beer The Villages-Wildwood, FL

Server/Bartender Oct 2022 - Nov 2023

• Provided exceptional customer service by efficiently serving food and beverages, ensuring guest satisfaction.

• Assisted patrons in selection of food and beer options, enhancing their dining experience through knowledgeable recommendations.

Cricket Wireless Authorized Dealer Louisville, KY

Manager Jul 2020 - Feb 2022

• Oversaw daily operations, ensuring compliance with company policies and maintaining high standards of store presentation.

• Coordinated staff schedules, provided supervision, and conducted training to improve team performance and efficiency.

• Managed financial responsibilities including cash handling and daily deposit procedures, contributing to store fiscal integrity.

TechStyle Fashion Group Louisville, KY

Order Picker Feb 2020 - Apr 2021

• Accurately selected merchandise according to customer orders, ensuring fulfillment accuracy and efficiency.

• Utilized order gun to navigate inventory, contributing to the streamlining of the item retrieval process. Fazoli's Louisville, KY

Cashier Dec 2019 - May 2020

• Processed transactions efficiently using POS systems, while ensuring accuracy in order handling and payment processing.

• Delivered high-quality customer service by maintaining up-to-date knowledge of promotions and accurately preparing food and beverage orders.

Sun Tan City Louisville, KY

Cashier Mar 2017 - Jan 2018

• Processed transactions efficiently using the POS system, maintaining accuracy in financial exchanges and record-keeping.

• Addressed customer inquiries, providing clear information on store policies and effectively managing merchandise organization to support a positive shopping experience. EDUCATION

High School

High School Diploma

CERTIFICATIONS

Driver's License April 2023 to July 2031

ServSafe

SKILLS

Pos • Food Service • Food Preparation • Cashiering • Food Safety • Cash Handling • Meal Preparation • Cleaning Experience • Food Handling • Kitchen Experience • Restaurant Experience • Supervising Experience • Management

• Computer Skills • Customer Service • Stocking • Organizational Skills • Warehouse Experience • Cooking • Shift Management • Food Production • Retail Sales • Microsoft Word • Power BI • Hospitality • Leadership • Sales • Cash Register • Store Management • Heavy Lifting • Communication Skills • Picking & Packing • Typing • Phone Etiquette

• Sales Management • Telecommunication • Marketing • Microsoft Excel • Google Docs • Guest Services

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