Technical Support It
Resume:
Manolito Funelas
********.*******@*****.***
Fairfield, CA 94534
Skills:
Technical Support experience supporting all MS Windows product suite; VB.net / ASP.net ; MSSQL scripting( Stored Procedure/Functions/SSIS) ; Author SSRS reports; Administer MSSQL SSRS; Application Server Administration and configuration ; MSSQL Administration experience ; General Network support skills
Professional Experience:
IPL Global/MacroPlastics 8/17/2020 - Present
Fairfield, CA
●IT Security\Cybersecurity Administrator
-Responsible for the Enterprise Network Security
-Manage Email Security ( MimeCast )
-Manage CrowdStrike EndPoint Security
-Manage Azure Security Environment
-Manage Zscaler Internet Security
-Manage MS Active Directory
-Manage FortiGate Firewalls
Novagradac ( Walnut Creek) 6/03/2019 – August 2020
Walnut Creek, CA
●System Administrator
-Responsible for the Enterprise Network
-Provide Level 2 Support to users
-Assist Network Engineers in maintaining the company network
Deutsche Bank/RREEF 2/26/1996 - 07/31/2018
San Francisco, CA
●IT Support Engineer (Deutsche Bank – 2010-2018)
-Responsible for overall Enterprise application operation
-Responsible for any Desktop Support issues ( Citrix users, Virtual Machine users as well as
Desktop (PC).
-Responsible for technical documentation of any installs and updating any current technical documents. Write technical training materials for members of the team as well as for business users.
-Responsible to ensure all issues are entered in the Remedy ticketing systems and that tickets are updated accordingly to the current state of the issue.
-Resolve network issues by working with the Network Operations team to diagnose
Any issues with network connectivity which may involve diagnosing any firewall rules or server routing issues as well as any infrastructure issues (hardware.)
-Planned and procured server equipment for servers for Enterprise application, install and configure Windows server OS ( Win 2000-Win2012).
-Installed and configured network devices(Printers/Scanners/Etc.)
-Installed and run CAT 5 Cables and cabled Data Centers to routers/Switches/Modems and related devices.
-Worked closely with offshore personnel to configure application servers for installation of corporate global infrastructure IT network.
-Performed overall Application maintenance throughout its life cycle which involved upgrades and any customization requirements as needed by business owners. Customization work included database manipulation, MSSQL developer tasks and creating ETL scripts to extract data from different data sources
-As ITAO (IT Application Owner), I am responsible for the Enterprise application to ensure securities are in place and within the compliance guidelines defined by the company and government regulations (US and EU)
-Performed Disaster Recovery exercises to ensure the application as well as infrastructure are in normalized state as part of Business continuity.
-Worked with the Infrastructure team to schedule nightly backups and restores if needed during a DR scenario.
-Maintain and support external (internet) facing applications ( Web Servers.)
-Performed some development task such as writing MSSQL Stored Procedures and Functions, Batch scripts, Poweshell scripting, any scripting task to support the general requirements and need of business.
-Performed MSSQL DBA task such as optimization and MSSQL server security management ( assigned MSSQL accounts with required privileges.)
-Maintained and support SSRS servers as well as create SSRS reports as requested by
Business.
●Application Developer (RREEF 2008-2010)
-Developed ASP.net application and supported senior developers in various developer tasks such as debugging RPG programs, writing support codes and scripts
●Network Engineer (RREEF 2007-2008) -
-Installed and maintained the network server infrastructure for RREEF such as Email and File; Active Directory; MSSQL and Application servers.
-Assisted in supporting a mid-range server IBM AS400
●Technical support (RREEF – 1996-2007)
Installed and configured network devices and Server maintenance for all RREEF’s satellite offices located in the US
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Contemporary Business Technologies (CBT) 1995 - 1996
Sacramento, CA
●IT Support Engineer
-Installed and configured network devices(Printers/Scanners/Etc.) and Server maintenance for businesses in contract with CBT
-Installed and run CAT 5 Cables and cabled Data Centers to routers/Switches/Modems and related devices.
Solano County EOC 1991 - 1995
●Systems Administrator
-Worked on IBM System 36 and doubled as a PC Technician
-Provided overall company technical support
United States Air Force 1986-1991
Stationed: Travis AFB Military Airlift Command
62350 Services Specialist
Honorable Discharge (see DD214 for details )
None Commissioned Officer training
National Defense Service Medal
Outstanding Unit award
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