Data Analyst Business

SaiSwetha Chavali — Business Analyst

San Antonio, TX

I 201-***-**** • # ***********@*****.***

Professional Summary

Results-driven Business Analyst with 5+ years of experience in business analysis, data analysis, and ETL development across financial services and insurance industries. Adept at gathering and documenting business requirements, designing workflows, and implementing data-driven solutions. Experienced in Agile methodologies and tools, including Jira and Confluence, to manage project backlogs and facilitate sprint planning. Proven ability to analyze current and future states, provide feedback for process improvements, and lead business acceptance testing (BAT). Skilled in analytical skills which includes assessing the impact,root cause analysis and data quality validation.

Key Skills

Technical: SQL, DataStage, Tableau, Control-M, Visio, SharePoint, Jira, Confluence, Mural,DataBridge, BitBucket

Business: Requirement Elicitation, Stakeholder Management, Risk Management, Process Improvement, Business Analysis, UAT

Project Management: Feature Prioritization, Story Refinement, Sprint Planning, Scrum, Backlog Manage- ment,Agile Methodology

Analytical: Data Analysis, Impact Analysis, Data Visualization, Root Cause Analysis, Data Quality Validation Work Experience

Infosys (Client: Citi Bank) San Antonio, TX

Business Data Analyst Nov 2023–Nov 2024

Acted as a liaison between business stakeholders and IT teams to define and document business requirements for ledger data solutions, ensuring alignment with business goals.

Designed and implemented tailored data subscriptions for Citi Bank’s ledger data using Data Bridge, optimizing delivery for 400+ subscriptions, resulting in a 30% reduction in manual intervention.

Automated backend SQL query generation for efficient ledger data extraction, delivering performance-optimized datasets via NDM and SFTP with zero errors reported post-implementation.

Scheduled and fine-tuned data subscriptions, improving data delivery timelines by 25%, enhancing user satisfaction for 150+ end-users.

Conducted root cause analysis for production issues, reducing resolution time by 40%, ensuring minimal disruption to critical financial reporting processes.

Identified and documented business requirements, current and future states, and provided constructive feedback for future process improvements.

Collaborated with cross-functional teams to standardize agile workflows, contributing to sprint planning, retrospective sessions, and product backlog prioritization to meet dynamic business needs.

Defined user stories, and acceptance criteria, leading story grooming and refinement sessions to ensure efficient delivery of business requirements.

Facilitated daily scrums, sprint planning meetings, sprint reviews, and retrospectives, ensuring effective communication and alignment across the project team.

Led end-to-end Business Acceptance Testing (BAT), ensuring traceability of test cases and alignment of deliverables with business requirements.

Utilized tools such as Jira and Confluence for backlog management, tracking project progress, and managing dependencies across teams.

Partnered with business partners and stakeholders to define priorities and mitigate risks, ensuring alignment on project deliverables and deadlines.

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Infosys (Client: Citi Bank)

Business Data Analyst May 2022–Nov 2023

Documented and implemented Data Quality (DQ) rules, improving data accuracy by 20% and ensuring regulatory compliance.

Automated validation processes for reporting workflows, reducing manual effort by 35%.

Collaborated with cross-functional teams to define priorities, manage dependencies, and address risks through effective communication.

Managed multiple projects simultaneously, ensuring successful project delivery within timelines and resource constraints.

Mentored junior team members, fostering their professional growth and ensuring high-quality deliverables. Tata Consultancy Services (Client: USAA)

Data Engineer Jul 2021–May 2022

Led discussions to document business requirements for Currency Transaction Reporting (CTR) tools, ensuring compliance with FINCEN guidelines.

Defined epics, user stories, and acceptance criteria to guide development and ensure alignment with stakeholder needs.

Performed data analysis and impact assessments to resolve anomalies and optimize workflows.

Participated in Agile ceremonies, including sprint planning, stand-ups, and retrospectives, to ensure efficient delivery of business requirements.

Facilitated end-to-end Business Acceptance Testing (BAT), ensuring that business requirements were met and test case traceability was maintained.

Enterprise Solutions (Client: USAA)

Data Engineer Aug 2020–Jun 2021

Migrated database credentials to CyberArk vaults, improving security and compliance across data systems.

Transitioned FTP jobs to Connect Direct solutions, improving data transfer reliability by 50%.

Assisted in the design and optimization of ETL pipelines to enhance data integrity and reporting accuracy.

Documented workflows and processes to ensure alignment with organizational standards. NTT Data Global Services (Client: Hanover Insurance) DataStage Developer Nov 2014–Dec 2015

Designed and developed ETL pipelines to integrate customer and insurance data into a centralized data warehouse.

Automated scheduling tasks with Control-M, improving reporting accuracy and reducing manual intervention.

Collaborated with stakeholders to gather requirements and deliver solutions aligned with business goals.

Optimized data ingestion workflows, improving system performance and data processing time. Education

JNTU India

Bachelor of Engineering in Electronics and Communications – Year of Graduation: 2014

Professional Certifications

–: Tableau Desktop Specialist

–: Certified Scrum Master (CSM)

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