Account Representative Client Services
Resume:
Vanessa Snellbaker
Glenside, Pa. 19038
Mobile Phone: 215-***-****
E-mail: ******@*******.***
WORK EXPERIENCE
NCO Financial Systems, Inc., Horsham, Pa.November 2006 - August 2013
Client Services - Account Representative
● Provides support to the Account Managers with assigned investors to achieve numerous goals.
● Works with serveral different investors and provides analytical problem solving skills.
● Acts as a liaison between investors and the department to make sure various goals are met.
● Identifies investor’s business needs and expectations to provide solutions to issues and client concerns.
● Documents issues and submits detailed work reports to different development teams.
● Maintains daily contact with multiple investors to make sure appropriate information is provided for the specific needs of the client.
● Responsible for responding to daily investors requests, inquires,and issues through various types of correspondence.
● Creates, maintains and distributes accurate reports to appropriate clients.
● Provides thorough, efficient and accurate documentation to update all required systems for each task.
● Follows up in a timely manner to ensure customer satisfaction, provides feedback to management concerning possible problems or areas of improvement.
● Always in compliance with company policies and procedures, performs other duties assigned by management.
● Managed the community mailbox which could include 30-2000 emails that needs to be distributed to different mailboxes throughout the office.
● Provide training on various tasks that are transitioned to other numerous employees.
● Coordinates various complaint issues between the investor, third parties and our management team.
Delta International Airlines, Dallas, Tx. October 1999 - March 2006 Reservationist / Sales
● Handled all incoming calls with passenger inquires for the purpose of booking and confirming airline reservations.
● Answered volumes of questions regarding schedule times and fares.
● Sold and confirmed numerous passenger & business tickets and recorded transactions.
● Responsible for following strict Department of Transportation guidelines at all times. 1
● Responsible for serving customers in a very efficient, courteous and accurate manner.
● Handle most outbound calls to passengers for flight changes.
● Rescheduled passengers on different flights and/or airlines due to flight changes.
● Required very strong customer service in a variety of stressful situations. Vanessa Snellbaker
561 Hillcrest Ave.
Glenside, Pa. 19038
Mobile Phone: 215-***-****
E-mail: ******@*******.***
WORK EXPERIENCE
Walmart Department Stores, Bedford, Tx. July 1997 - September 1999 Customer Service Manager / Retail Sales
● Supervised 4-12 employees at different times.
● Responsible for all cash drawers and money.
● Determined if employee were over or under with their respective drawer count.
● Aided in the Cash Office for returns, scheduling breaks and lunches.
● Stocked merchandise, transferred daily totals into computers, completed overrides on registers, handled 10 key machines, general cleaning and all other Managerial duties. Lone Star Park at Grand Prairie, Grand Prairie, Tx. April 1997 - July 1997 Mutual Teller
● Responsible for all cash transactions made by customers.
● Input data for horse racing bets by customers.
Department of Health / State of Hawaii, Honolulu, Hi. March 1991 - January 1995 Para-Medical Assisant
● Handled clients for the W.I.C. (Women, Infant and Children) Program, made sure clients were within income guidelines (income verification).
● Took measurements of clients and completed re-certification forms. 2
● Scheduled appointments by phone and by mail.
● Conducted numerous “Nutritional Education” classes for both parents and their children.
● Filed client data and made sure clients coupons were given out correctly.
● Aided in filling out coupons (milk, formula, juices, etc) with the clients.
● Performed light typing and filing duties.
Vanessa Snellbaker
561 Hillcrest Ave.
Glenside, Pa. 19038
Mobile Phone: 215-***-****
E-mail: ******@*******.***
TECHNOLOGICAL EXPERIENCE
Proficient in:
● Typing
● Microsoft Excel 2003 and 2007
● Microsoft Word
● Microsoft Outlook
EDUCATION
Monterey Community College, Monterey, Ca. Spring semester 1987 Computer Studies
Leeward Community College, Pearl City, Hi. Summer semester 1984 Typing and General Studies
James Campbell High School, Ewa Beach, Hi. September 1980 – February 1984 3
High school GED equivalent
4
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