Customer Service Representative

Wykeyla Smith

Sacramento, CA 916-***-**** *************@*****.***

Summary

I am a dedicated employee who is team oriented, driven to meet goals and welcomes challenges. I am looking for a position that offers longevity, and opportunities for growth. Work Experience:

Pride On Point, Sacramento, CA

Carrier, 12/2022-2/2023

Managed loading and unloading of cargo vans.

Load cargo vans, then verify contents matches shipping papers,vehicle logs, and cargo records. Thoroughly review inventory for accuracy ensuring timely delivery of all products. Safely transported goods and packages to residences and businesses. Operate vehicles under three tons for delivery to an average of 90 clients daily without incident. Use handheld devices for route navigation and to provide tracking information. Maximus Federal, Hattiesburg, MS

Customer Service Representative, 7/2022-8/2022

Operated office equipment such as fax machines, copiers, and phone systems, created spreadsheets, word processing, database management, and other applications. Directed telephone communications, and took messages, for appropriate individuals. I kept records of customer interactions.

Created and distributed meeting notes, reports and routine correspondence. Greeted callers, handled inquiries, and directed them to the appropriate personnel. Processed customer accounts and filed documents.

Complied with company policies guidelines, as well as state and federal regulations. Walmart INC. Sacramento, CA

Customer Service Representative, 2/2021-8/2021

Complied with company policies guidelines, as well as state and federal regulations. Provided member services by acknowledging the member and identifying their needs. Answered telephones, took messages and transferred calls to appropriate individuals. I kept records of customer interactions.

Assisted members with purchasing decisions and locating merchandise. Greeted visitors, callers, handled inquiries, and directed them to the appropriate personnel. Helped and assisted members resolve issues and concerns. Promoted company products and services.

Greeted and assisted customers with self service checkout systems. Education

Solar Installation Basics Training, GRID Alternatives North Valley, Sacramento, CA June, 2023 to July, 2023

Completed the four week Solar Installation training through GRID Alternatives. Skills include: electric safety, layout and wiring, array layout, racking and module installation, job site safety, fall protection, conduit bending, communication, and monitoring skills. Training prepares students to begin jobs directly after graduation. Received OSHA 10 and First/Aid CPR certification.

530-***-**** *********@***************.***

SiaTech Charter High School Diploma Sacramento, CA 6/2020 Women’s Empowerment Job Training Program Sacramento, CA INTEL

Sexual harassment and work place etiquettes training 2 hours Essential Skills and Basic Assembler training 6 hours Certificate of completion Knowledge and Skills

Microsoft excel, Microsoft word, Microsoft Access, Microsoft outlook, Microsoft PowerPoint. Safety conscious, customer service, detail oriented, inventory accounting.

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