Customer Service Representative
Resume:
Tantinya Hawkins *** Quincy St. #***
Maywood, IL 60153
***************@*******.***
Objective
To obtain a long-term position in Customer Service requiring creative and innovative approaches to problem-solving and team playing, while also accomplishing the successful fulfillment of business goals. Positive thinking, detailed, driven individual who will present a Customer Service focused image of your organization.
Professional Skills
Over 10 years of Customer Service experience
Team-player capable of taking on multiple and complex assignments
Self-motivated to achieve high quality results through effective integrity
Highly motivated and flexible
Accurate and attention detailed.
Problem-Solving
Qualifications
3+ years of healthcare experience and familiar with Medical Terminology, Medicaid, and Insurance
Very empathetic and enjoys working in the healthcare and customer service industry
Advanced Customer Service and Interpersonal Skill
Quick learner who thrives in fast paced, high pressure environments
Excellent phone presence
Professional Experience
January 2023 – January 2024
Mail Sorter, Sentech Services (UPS) Bensenville, IL
Receiving small lightweight mail
Sorting mail and packages
Labeling mail and packages
Placing packages and mail on a conveyor belt
Standing entire shift
Scanning mail and packages
Shrink wrap boxes onto pallets.
February 2021 – May 2021
Customer Service Representative, Lakeshore Recycling Systems Morton Grove, IL
Answered constant flow of customer calls with minimal wait times
Provided primary customer support to internal and external customers
Responded to customer request for products, services, and company information
Work with team leaders to identify opportunities to improve process, products, and services
Update customer information in systems during and after each correspondence
September 2020 – January 2021 General Labor, Aramex Bensenville, IL
Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
Wrapped pallets in shrink wrap prior to loading
Kept warehouse station and equipment in good working order in line with OSHA requirements
Checked packages for damage
Labeled and accurately moved customer order to meet shipment timetables and minimize errors
August 2018 – January 2019 Benefits Verification, CVS Specialty Mount Prospect, IL
Prepared insurance claim forms or related documents and reviewed for completeness
Generated, posted, and attached information to claim files
Checked documentation for accuracy and validity on updated systems
Answer customer telephone calls promptly to avoid on-hold wait times
May 2017 – July 2018
Customer Service Representative, Leviton Manufacturing Bloomingdale, IL
Responsible for the handling of customer order, returns, requests, suggestions, complaints, and credit support processing.
Ensuring accurate daily shipment processing, product scheduling and shipment confirmations.
Investigating and responding to complex customer service issues concerning stock availability, order expediting, pricing, special items, as well as preferred carriers, special packaging, and shipping criteria
Handling special projects, new account set-up, maintenance, marketing programs, special processes, and new product lines
September 2016 – March 2017
Patterson Medical, Data Processing Item Analyst Warrenville, IL
Checked documentation for accuracy and validity on updated systems
Sorted and process incoming reports before putting data into processing software
Verified data checking compliance, error, and repeat data
Notify customer if purchase order is incomplete, pricing is different, or delay of shipment
February 2014 – July 2015
Med Speed, Administrative Assistant Elmhurst, IL
Log, track, and schedule pickups using on-line system
Provided clerical support to company employees by copying, faxing, and filing documents
Created and updated physical records and files maintain current, accurate and compliant documentation
July 2013 – January 2014
Customer Service Representative, Maximus Chicago, IL
Complete healthcare open enrollment phone applications for state of Connecticut
Updated and provided application status
Assist consumers with navigation of websites and password resets
Escalate calls to supervisor regarding customer issue
High volume of inbound call
July 2012 – May 2013
Insurance Verification Representative, Prospect Health Care Lombard, IL
Schedule patients for home health care services with physicians
Verify Medicare and Medicaid insurance using ability.com
High volume of outbound calls to patients daily
Data entry of demographics, incoming, and outgoing referrals
Filing and record keeping
March 2011 – July 2012
Insurance Verification Representative, EMP Claims Solution Lombard, IL
Maintained strong knowledge of basic medical terminology to better understand services and procedures
Assured timely verification of insurance benefits prior to patient procedures or appointment
Review and post Explanation of Benefits
High volume calls to third party insurance regarding unpaid balances
Submit claims to third party insurance
Scan, fax, and convert document onto Adobe
November 2009 – December 2010
Customer Service Representative, Sun Joy Group Chicago, IL
Informed customers by mail or telephone of order information such as unit prices, shipping date and anticipated delays
Contacted customers to collect payments and verify or add to existing information consistently providing timely, accurate and customer-oriented service
Processed and handled customer complaints, answering questions and providing alternative solutions
Recommended merchandise and service that would meet customer needs
November 2007 – October 2009
Sales Support, Siemens Energy & Automations Addison, IL
Responsible for customer inquiries, problem-solving, and provide information on products
Assisted customers by providing tracking information, and resolving shipping, or merchandise issues
Completed accurate order entry
Assisted customers with product and services
Communicated with customers with product returns and assisted customers with other selection in SAP
Education
October 2011 – July 2012
Everest College, Medical Insurance Billing and Coding Diploma Program
January 2003
Morton College, General Education Diploma
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