Customer Service Subject Matter

Dilynn VanMeter

563-***-**** **************@*****.*** Olin, IA 52320

WWW: Bold Profile

SUMMARY

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business. Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests. SKILLS

Motivation techniques

Student engagement

Subject matter expertise

Instructional technology

Time tracking

Documentation and reporting

Effective prioritization

Data accuracy

Meticulous attention to detail

Typing accuracy

Microsoft Word

Record keeping

EXPERIENCE

Substitute, Mason City School District, September 2024-Current Mason City, Iowa

Assisted with special projects such as field trips, extracurricular activities. Assessed student understanding through informal and formal methods. Assisted struggling students with classroom assignments with one-on-one tutoring. Waitress Supervisor, Sally's on Broadway, August 2022-Current Springville, Iowa

Analyzed financial reports such as sales data and labor costs for management review. Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.

Ensured compliance with health and safety regulations in the kitchen and dining areas. Cashier, Amoco, August 2022-August 2023

Olin, Iowa

Processed returns and exchanges of merchandise in accordance with store policies. Followed company security procedures for handling large sums of money. Built and maintained productive relationships with employees. Restaurant Floor Manager, Porfirio's Mexican Restaurant, January 2021-August 2023 Anamosa, Iowa

Promoted safe working conditions by monitoring safety procedures and equipment. Performed administrative duties such as payroll processing or employee scheduling. Motivated staff through incentive programs designed to recognize outstanding performance or achievements in customer service excellence standards. Waitress and Bartender, Hale Tap Bar and Supper Club, January 2019-August 2022 Hale, Iowa

Set up tables in between patrons to reduce wait times. Served alcoholic beverages responsibly in accordance with state laws. Presented menus to patrons to answer questions about menu items and make recommendations.

EDUCATION AND TRAINING

Associate of Applied Science

Psychobiology, North Iowa Area Community College, Mason City, IA Expected in May 2026 Associate of Science

Psychobiology, Kirkwood Community College, Cedar Rapids IA

Contact this candidate