Administrative Assistant Customer Service
Resume:
Tonia Treece-Carter
Nashville, TN ***** 615-***-**** **********@*****.***
PROFESSIONAL
SUMMARY
Experienced administrative professional with a strong background in office management, scheduling, and communication. Proven ability to handle multiple tasks efficiently, ensuring smooth operations and supporting executive teams. Adept at collaborating with teams and adapting to changing needs, driving consistent achievement of organizational goals. Recognized for reliability and fostering a positive work environment.
SKILLS • Organizational skills • Communication skills
• Time management • Attention to detail
• Prioritize • Resourcefulness
• Adaptability • Computer skills
• Microsoft Excel • Customer service
Scheduling and calendar
management
• • Database management
WORK HISTORY ADMINISTRATIVE ASSISTANT 04/2024 to 12/2024 Itech Solutions Nashville, US
• Company Overview: Temporary Agency / State of TN TennCare
• Assigned task to Case Managers' to process and complete Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
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Ensured accurate record-keeping with diligent data entry and database management for vital company information.
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Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
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ADMINISTRATIVE ASSISTANT 07/2018 to 03/2024
CHS Community Health Systems /Appeals Dept. Nashville, US
• Processed and submitted Appeals
Made outreach calls to Insurance companies to confirm Appeal dates and to track payments
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• Participated in weekly staff meetings.
• Ensured timely completion of special projects.
Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
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T T
CAREGIVER 01/2013 to 06/2018
Family Care Nashville, US
Facilitated open communication between parents and healthcare providers, fostering collaborative decision-making regarding their care.
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Managed household tasks creating a clean and organized living environment.
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Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
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ADMINISTRATIVE ASSISTANT 03/2007 to 06/2012
Meharry Medical College / Dept. Of Psychiatryy Nashville, US
• Planned and coordinated executive luncheons
• Developed PowerPoint presentations for on-site and off-site meetings Enhanced communication between departments through proactive coordination of meetings and events.
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Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
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Responded to emails and other correspondence to facilitate communication and enhance processes.
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ADMINISTRATIVE ASSISTANT 04/2005 to 06/2007
Vanderbilt University Medical Center / Womens Center Nashville, US
• Issued temporary parking passes
• Entered 80 daily Kronos edits using electronic attendance tracker Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
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Provided administrative support during board meetings to include recorded minutes, distributed agenda/materials, and followed up on important items
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Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
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Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
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EDUCATION Associate of Applied Science Office Administration 05/1998 Walter State Community College, Morristown, TN
VOLUNTEER WORK Supported efficient operations at homeless shelter, preparing meals and organizing supplies.
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Coordinated with different service providers to meet clients' individual needs.
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INTERESTS Singing with the Nashville Symphony Chorus Choir for the MLK Program held at the Nashville Symphony
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