Data Entry Customer Service
Resume:
JOSEPH HYSON
Richmond, CA 94801 *********@*****.***
PROFILE
Polished Customer Service and Clerical professional with outstanding communication and human relations skills,
in-depth understanding of the needs of veterans, and broad clerical & administrative experience in diverse settings
STRENGTHS:
Personable, friendly and professional, approaching customer concerns with both empathy and humor
Committed to customer service, providing accurate information and resolving problems effectively
Self-reliant, with proven ability to get the job done independently or as part of a successful team
Solid administrative support capabilities necessary for efficient office operation
Strong organizational, research and problem-solving skills
SKILLS
§ MS Word § Excel § PowerPoint § Outlook § Data Entry/Keypad § Proprietary Business Systems
EXPERIENCE
SAN FRANCISCO VETERNAS ADMINISTRATION [VA] MEDICAL CENTER, San Francisco, CA
Transportation Coordinator Jul 2022 – Sep 2022
Scheduled high-volume of appointments for patient pick-up to and from medical appointments
Sent email confirmations, performed data entry, and generated daily reports
Information Receptionist Feb 2022 – Jun 2022
Responded to inquiries from patients, doctors, nurses, caregivers, and employees via phone and front desk
Directed patients to doctor offices within the hospital, and escorted patients as needed
Shuttle Driver Nov 2021 – Jan 2022
Transported passengers to/from appointments with personalized care and responded to passenger inquiries
Responded to radio calls, filed daily activity reports, and maintained cleanliness and security
SAN FRANCISCO METROPOLITAN TRANSIT AUTHORITY [SFMTA], San Francisco, CA
Transit Operator May 1999 – Jan 2014
Operated buses to transport passengers on high-volume commuter routes with prescribed schedules
Responded to passenger inquiries, and provided information and conflict resolution as needed
FEDEX CORPORATION, South San Francisco, CA
Senior Service Agent Sep 1991 – Sep 1994
Provided customer service and accurate information for customers shipping and receiving express packages
Performed administrative support including data entry, timecard processing and report generation
MAJOR LEGAL SERVICES, San Francisco, CA
Clerical Support Representative Feb 1990 – Sep 1991
Answering phone inquiries from clients, supported billing, and researched client accounts
Performed typing, data entry, mail sorting, filing, indexing, and records management
WOLLBORG/MICHELSON PERSONNEL SERVICES, San Francisco, CA
Office Clerk Apr 1989 – Dec 1989
Processed customer Visa/MC payments, as well as other financial transactions such as stocks and bonds
Performed typing, data entry, 10-key calculations, and filing
EDUCATION
SOUTHWEST BUSINESS SCHOOL, San Francisco, CA
Associate Degree – Computer Office Specialist 1986
VETERAN STATUS
U.S. Army – Rank E2 – honorable discharge
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