Guest Room Service
Resume:
Rahul KR Nair ** Baycliffe Crescent
Brampton, ON-L7A3Z1
rahulkalappurackal@gmail
.com
EXPERIENCE
The Westin Harbour Castle, Toronto — Housekeeper
October 2024 - PRESENT
Guest Room Cleaning and Maintenance: Clean and sanitize guest rooms according to hotel standards, including bathrooms, sleeping areas, and living spaces. Make beds with fresh linens, and replace used towels and amenities. Dust furniture, vacuum carpets, mop floors, and polish fixtures. Replenish guest supplies such as toiletries, coffee/tea, and in-room stationery. Inspection and Reporting: Inspect rooms for damages or maintenance needs and report findings to the supervisor. Identify and report any lost and found items immediately. Ensure all equipment and cleaning supplies are in good condition.
Guest Interaction: Respond to guest requests for additional items such as pillows, towels, or rollaway beds promptly and courteously. Respect guest privacy by adhering to the “Do Not Disturb” policy and maintaining discretion. Public Area Maintenance: Maintain cleanliness in hallways, stairwells, elevators, and common areas near guest rooms. Restock housekeeping carts and storage areas with necessary supplies.
Safety and Compliance: Use cleaning chemicals and equipment safely, following hotel protocols and safety guidelines. Comply with hotel policies, procedures, and standards for cleanliness and guest service.
Time Management: Prioritize tasks to meet daily cleaning schedules efficiently and effectively. Ensure assigned rooms and public areas are cleaned within the set timelines.
Nova pack limited, Brampton — Team Lead
March 2024 - October 2024
Marsleeva Medicity : Multispecialty Hospital, India — Support Service Executive
February 2023 - December 2023
Coordinate and oversee housekeeping activities: Assign duties, monitor staff, and maintain cleanliness standards.
Ensure adherence to procedures: Monitor cleaning activities, inspect completed work, and ensure compliance with safety, infection control, and HIGHLIGHTS
● Computer
proficiency
● Opera ( Property
Management
System)
● Micros ( Minibar
handling)
● Web prolific (
General store
requisition
system)
● IDS
SKILL
● Comprehensive
problem-solving
abilities
● Good team player
with a positive
attitude
● Effective time
management skills
● Adheres to
company policies
and procedures
● Creates a friendly,
professional work
environment
● Coordinates
effectively with
staff and
organization
LANGUAGES
● English
● Malayalam
● Hindi
PPE policies.
Report and manage incidents: Notify management of employee claims, incidents, and injuries promptly.
Manage schedules and records: Oversee cleaning task schedules and maintain department records.
Optimize cost-efficiency: Work cost-efficiently and ensure all equipment is functional, reporting breakdowns to the Department Manager. Conduct inspections and rounds: Perform daily inspections to ensure adherence to procedures and facility needs.
Smita Memorial Hospital, India — Housekeeping Supervisor September 2021 - February 2023
Evaluate productivity and quality: Assess employee performance and identify additional training needs.
Report and manage exposure: Document occupational exposure to bodily fluids, infectious materials, and hazardous chemicals per Hospital Infection Control Policy.
Maintain stock levels: Ensure housekeeping supplies are adequately stocked. Manage waste: Oversee the removal and proper disposal of bio-medical and general waste, and ensure collection by the appointed agency with records. Utilize resources efficiently: Use resources effectively and efficiently. Demonstrate communication skills: Exhibit strong verbal and written communication skills.
Follow policies and procedures: Ensure accurate knowledge of hospital/dept. policies, procedures, and forms.
Adhere to grooming standards: Maintain grooming standards as set by the hospital.
EDUCATION
Bachelor’s Degree in Hotel Management and Tourism, IHM, Annamalai University, Tamil Nadu, India (2011)
AWARDS
Appreciation from NABH:
Recognized for adherence
to quality standards and
excellence in service.
Best Employee Award:
Honored for exceptional
performance and
dedication.
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