Field Technician Systems Administration
Resume:
Andrew Timmons
I.T. Analyst
Cell: 510-***-****
E-mail: ********@*****.***
LinkedIn: https://www.linkedin.com/in/andrew-timmons-543b7340
“Serving the San Francisco Bay Area for over 35 years”
SUMMARY
35 years in the IT field mostly as a Desktop Analyst, but also as a Field Technician, Network Technician, Migration Specialist, Senior Security Specialist, and while with the Department of Labor I was the top ticket closer out of 62 tier 2 techs nationwide on a consistent month to month basis. I have an Associate's of Sciences Degree in Networking and Systems Administration, a Bachelor's Degree in Cybersecurity, and graduated with a 3.86 GPA. I have been trained on Remedy ITSM, and Service Now for ticketing systems. 35 plus years of Tier l, and 2, Helpdesk Support performing migrations, updates, troubleshooting, deployments, break fix, installs, roll outs, imaging, mirroring, phone support, push updates and permissions. Performed data analytics for technical staff and clients. Replaced a switch for Senator Feinstein in her downtown office on Post St. The escalation stops here!
EXPERIENCE
Fitness4U LLC 2027 Norse Dr. #27 Pleasant Hill, CA. 94523 09/12/2023 to present
C.E.O.
Design web-site, slogans, logo, collaborate with vendors and possible business partners, content provider, registrar for business license and tax representative, business name, and trademark, content provider, dropship collaborator, select products to sell, advertise, marketing strategies, configure website, website designer, chief bottle washer and cook!
Environment: Zoom, O365, Win 11, Edge, Facebook, Shopify, Zeely, Google Chrome, Constant Contact, Tik Tok, Twitter, Instagram, SMS, SEO, ROI, and CRM.
IT Avalon (recruiter) 470 E. Plumb Ln. #310 Freno, Nevada – Fremont Bank (Client) 258 Shea Center Dr. Livermore, CA. 94551 Tier 1 Technician 05/11/2023 to 08/22/2023
Fielded calls and email tickets from all the Fremont Bank branches across the bay area regarding issues with passwords, applications, latency, share drives, Windows 10, and many more. Manager Isaac Morales
Environment: Outlook, RDP, Beyond Trust, MS Teams, Windows 10, Cisco Any Connect, Windows, Active Directory, Passwords, Asset Management, Outlook, Account Management,, Interaction Desktop, DB2 Management, Service Now, Service Central, Adobe, and Share point.
Laibatech LLC (Recruiter) 21603 Capitol Ave. Cheyenne, WY. 82001 Cepheid (Client) 904 E. Caribbean Dr. Sunnyvale, CA. 94089 Tier 2 Technician 04/11/2023 to 04/28/2023 Fielded telephone calls from all across the country regarding any software, share drive, password, hardware, and networking issues. Replaced laptops by imaging with Windows 10, pushing software, and verifying shipping address to ship via UPS.
Nu-Axis (Recruiter) 8605 Westwood Center Dr., #300 Tysons, VA. (Client) Dept. of Labor 90 7th St. San Francisco, CA. 94103 Tier 2 Technician 12/14/2021 to 03/12/2023 Fielded telephone calls from all across the country regarding any software, share drive, password, hardware, and networking issues. Replaced laptops by imaging with Windows 10, pushing software, and verifying shipping address to ship via UPS. Consistently the top ticket closer out of 60+ technicians nationwide.
Environment: Outlook, RDP, Beyond Trust, MS Teams, Jabber, WebEx, VPN, Cisco Any Connect, Windows, Active Directory, Passwords, Asset Management, Outlook, Account Management, Peripheral Tracking, UPS shipping, USAccess Registrar & Activator, Administrator, ePACS, Interactive Desktop, DB2 Management, Service Now, Service Central, Adobe, and Share point.
Marsh and McLellan (client) 345 California St, San Francisco, CA. 94104- Spectraforce (recruiter) 500 W Peace St. Bridgewater Township, NJ. Desktop Support Technician 10/29/2021 to 11/19/2021
Provide support for 2nd, 3rd, and 4th floors. Any and all issues.
J.P. Morgan Chase Bank (client) 1390 N. Main St. Walnut Creek, CA. – Peak Systems Inc. (recruiter)25 W. 31st St. N.Y.C. 10001 Field Technician 05/04/21
Install of 5 new Dell DVI’s onto existing network. (one day project)
Environment: Dell DVI’s, RJ-45 cabling.
J.P. Morgan Chase Bank (client) 1390 N. Main St. Walnut Creek, CA. – Peak Systems Inc. (recruiter) 25 W. 31st St. N.Y.C. 10001 Field Technician 04/2021 to 04/2021
Install Cisco DX380 Teleconferencing system (one day project)
Environment: Dell DVI’s, Win 10, RJ-45 cabling.
Bank of America (client) 555 California St. S.F., CA. 30th Floor – Peak Systems Inc. (recruiter) 25 W. 31st St. NYC
Field Technician 03 /30/2021 to 04/01/2021
Roll out of new desktop computers and monitors for Bank of America. (Three day project)
Environment: Dell Desktops, Win 10, Synch monitors.
Diebold (client) 2455 Hopyard Rd. Pleasanton- Partners in Tech Services (recruiter) 990 Corporate Dr. #610
New York, N.Y. 11590 Field Technician 11/2020 to 12/2020 Upgrade of BIOS and AMT of all US Bank ATM’S in California and Oregon.
Diebold (client) 2455 Hopyard Rd. Pleasanton- Partners in IT (recruiter) 08/01/20 to 08/31/20
Field Technician
Repair of ATM's for Bank of Americas across the east bay, and Oregon. POC-Maggie Duckstad 732-***-****
Environment: Windows 7
Lyft 1066 W. Grand Ave. Oakland, CA. Driver 10/06/19 to 07/30/20
Drive clients to their various destinations averaging 10 to 12 hours a day over the entire bay area Alameda Health
Alameda Health Systems Information Services Dept. (client) 1411 31st St. Oak. CA. 946005. Bryce Trafelski of Insight Global Information Systems Analyst 05/23/19 to 07/08/19
Responsible for assisting in the completion of many projects all of which centered around the going live of the software Epic, which we implemented by replacing all Dell Wyse 5070 thin clients. During TDR (Training, Dress Rehearsal), we tested the peripherals for functionality depending on where the workstation was located. If located in the admissions unit, we'd have to test the Topaz signature device. However, if it were located in the Emergency Department we'd know to test for other devices such as the barcode readers. The Epic testing procedure required we touch all devices in every AHS facility which meant travelling to about a half dozen sites located in Oakland, Alameda, and San Leandro. If we came across a device that showed no machine name in Epic, we contacted our bridge line for assistance. They would then look up the device in AD to see if it was there, or (in most cases) if the device simply hadn't been built out correctly.
Environment: Epic .software, Dell Wyse 5070 thin clients, Topaz signature devices, barcode readers, Win 10, and Active Directory.
MSCI (client) 2100 Milvia St. Berkeley, CA Russell Tobin (recruiter) 420 Lexington Ave. Suite #2903 New York, N.Y. Migration Specialist 11/05/18 to 6/26/19
Assisted Vice-President Regional Field Services Americas (Gilbert Buvelot) in the migration of their global offices from Windows 7 to Windows 10. Build Win 10 v.1709, adding internet proxy, SCCM v.1806 and USMT console v. 5.1 migration via capture and restore, app deployment, run Lenovo updates, Spectrum "wanna cry” patch, renaming convention for machine names in Active Directory through Power Shell, force group policy updates, load modules into Power shell, C.L.I. for ipconfig/release, renew, and flush DNS, configure Bit locker, O365, O365 repair, Remote Desktop Connection to verify functionality of apps for execs when unable to contact. Use Run-book procedures to) prep for user migration, deployments, decommissions, E-Waste inventory, Plantronics headsets, Cisco phones, WebEx meetings daily regarding status of migrations. This consisted of installing new Cisco 9500 switches, building Lenovo desktops and laptops, Running patches, updates, then putting on rack switch in Comms so updates will auto run until ready for shipping to the various offices around the world. A/V equipment checks, adding permissions for RDP users, Administrator privileges, remote assistance, and Access Control. Completed Vitalyst training for Windows 10-20181117 0840-1.
Environment: Win 7 & 10, Power shell, Active Directory, RSA tokens, Outlook, MCX3200 Projector, Sharp Notavision projector, Videyo, CLI, WebEx, O365, Skype, USMT tool, and Outlook. P320, P330, M series, X220, X240, X260, T460, T470, T480, P50, P52, and MS Surface Books.
EDUCATION
Associates of Science Degree in Networking & Systems Administration 12/12/2013
Bachelor’s Degree in Cybersecurity 03/04/2016
Project Manager for Capstone Project 09/21/2013
As project manager I lead four other techs using Fluke testers & mod-taps to re-terminate all patch cables on all three floors of the downtown Berkeley YMCA from the ports to the switch. This included mapping all ports in the building for the client utilizing MS Access, Share point, Excel, and MS Project.
CERTIFICATIONS
LENOVO Think Centre Service Training-Best Practices (RDD08-BP) 10/12/2016
LENOVO Think Centre Service Training-Best Practices (RTD08) 10/13/2016
IBM ThinkPad Service Training (RTD08) 10/12/2016
Global Onsite Service Training for Bank of America 03/10/2017
Bank of America Onsite Service Training Test for Network Technicians 03/09/2017
CERTIFICATIONS (Collegiate)
Certificate of Achievement for maintaining 3.8 – 4.0 GPA 04/16/2013
Certificate of Achievement for perfect attendance (several) 07/16/2013
Certificate of completion HIPPA Privacy and Security course 03/08/2016
ORGANIZATIONS
Member of ISSA (The militant group is ISIS) 04/01/2014
National Technical Honor Society 01/01/2016
Global Tennis Network https://globaltennis network.com 06/01/2017
Remedy Training
BMC Remedy ITSM Incident Management Practice Scenarios 08/28/2014
BMC Remedy ITSM Incident Management Training 08/29/2014
BMC Remedy Incident Management Recorded Training 08/29/2014
IT Services Management Process and Tool Overview 08/29/2014
IT Services Management Service Asset Configuration Management Operational Training 08/29/2014
IT Services Management Change Management and Change Evaluation Process 11/24/2014
BMC Remedy ITSM Incident Management Training – Assessment 09/09/2014
2014 Enterprise Privacy 09/09/2014
Windows 10 Advanced Training Course
Five hour intensive training which allows you to resolve common issues resulting from changes to the Windows start menu and system, understand group policies for office, optimize app performance, perform troubleshooting procedures in Office apps, and with files, manage One Drive, clear the Upload center cache, and understand the Process Explorer, and Process Monitor. This includes command prompt delete files, disk clean up, scan disk, checking for corruption in the O.S, backing up files, and resetting apps in Windows 10. 11/27/2018
Cyber Safety (Insider Threats)
30 minute beginner course on cyber threats with a test afterwards. 03/11/2019
REFERENCES
Maggie Duckstad: Recruiting manager for Partners in Tech Services. 990 Corporate Dr. #610 New York, N.Y. 11590
Stuart Solomowitz: On-site manager for Peak Systems Inc. 25 W. 31st St. 10001
Howard Grodin: Systems Engineer for The Department of Labor 90 7th St. San Francisco, CA. 94102
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