Customer Experience Baggage Handler

Houcine Mekni

Versatile Professional in the Tourism Industry

This resume is made with CV.fr.

Personal details

Email address ************@*****.**

Phone number +212*********

Address Daoudiat, ammarchich, 40000 Marrakech

Profile

Versatile professional in the tourism industry with a proven track record of excelling in diverse roles. Experienced in baggage handling, serving guests, dishwashing, and representing travel agencies. A dedicated night watchman committed to ensuring safety and comfort. Known for exceptional communication skills and a strong focus on customer satisfaction. Adaptable and reliable, ready to contribute a dynamic skill set to deliver outstanding service and contribute to the success of any team. Employment

03/1995 - 04/1997 kitchen dishwashe

Nahrawes Hotel, Hammamet, tunisia

Experienced dishwasher skilled in maintaining kitchen cleanliness and operational efficiency. Expert in swift dishwashing and dedicated to upholding stringent hygiene standards. Ensures smooth kitchen functioning by providing essential support to the team. Capable of multitasking in a dynamic environment while maintaining high-quality standards. Motivated and reliable, ready to contribute to the team's operational success. 05/1997 - 04/2000 Waiter

Continental Hotel, Hammamet, Tunisia

Dedicated and experienced waiter with a passion for delivering exceptional service. Strong communication and time management skills, capable of providing a positive customer experience in high-traffic environments. Expert in accurate order-taking, managing dietary preferences, and efficiently delivering dishes. Committed to ensuring customer satisfaction, I strive to create a welcoming and memorable atmosphere. Versatile and able to work as part of a team, I am ready to contribute to the ongoing success of the establishment.

01/2002 - 09/2003 Kitchen dishwashe

La coupole Restaurant, Hamamet, tunisia

Experienced restaurant dishwasher ensuring kitchen cleanliness and efficiency. Meticulous in dishwashing and adherence to hygiene standards. Ready to contribute to a smooth kitchen operation as a motivated and reliable team member. 03/2004 - 10/2010 Bellman

Hammamet Garden Hotel, Hamamet, tunisia

Experienced bellman with strong customer service skills in the hospitality industry. Specialized in careful luggage handling and providing a warm welcome to guests. Proficient in offering helpful information for a positive guest experience. This resume is made with CV.fr.

06/2011 - 09/2015 Bellman

El Hambra Hotel, Hamamet, tunisia

Experienced bellman in a prestigious hotel, providing exceptional and personalized service.

Specialized in efficient luggage handling, contributing to a positive first impression. In-depth knowledge of hotel facilities, anticipating and meeting guest needs for a memorable experience.

Reliable team player consistently exceeding expectations with professional and attentive service.

02/2016 - 08/2019 Night audit at the guesthouse

Alma mouassine Riadh, marrakech, Morocco

Night Audit Manager at a guesthouse with expertise in overseeing nighttime operations.

Responsible for ensuring the integrity of financial transactions through precise accounting checks and report generation.

Swift issue resolution and maintenance of high accuracy standards for a seamless transition between day and night teams.

Demonstrated excellent communication with both guests and the team, ensuring a positive customer experience during nocturnal hours. Played a crucial role as a reliable and meticulous professional in guaranteeing customer satisfaction and the overall smooth operation of the establishment. 04/2021 - 05/2022 Night audit at guesthouse

Africa Riadh, Marrakech, Morocco

Developed a strong expertise in managing nighttime operations. Responsible for ensuring the integrity of financial transactions, conducting precise accounting checks, and producing detailed reports. Swift problem-solving ability and maintenance of high precision standards facilitated a smooth transition between day and night teams.

Cultivated transparent communication with both clients and the team, ensuring a positive experience even during nighttime hours.

As a reliable and conscientious professional, made an essential contribution to customer satisfaction and overall efficiency of the establishment. 07/2022 - 06/2023 Salesperson in a crafts store.

marrakech, morocco

Dedicated Salesperson in a crafts store with a passion for artisanal products. Expert in product knowledge, assisting customers in finding unique and handcrafted items.

Proven ability to drive sales through effective communication and a personable approach.

Responsible for maintaining an organized and visually appealing store display. Customer-focused mindset, committed to creating a positive shopping experience and contributing to store success and growth.

08/2023 - Present Tourist Welcome and Transfer Agent BOARDING PASS, marrakech, morocco

Welcomed and assisted arriving tourists as a Tourist Welcome and Transfer Agent. Provided a warm and friendly welcome at the airport, ensuring a positive first impression.

Efficiently coordinated transfers to hotels, navigating logistical challenges effectively. Demonstrated effective communication skills to answer inquiries and offer local insights.

Committed to delivering exceptional customer service and contributing to a seamless experience for travelers.

This resume is made with CV.fr.

Languages

Frensh Very good

English Very good

Arabic Fluent

German Moderate

Italian Beginner

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