Customer Service Experience

WOODSIDE, NY *****, WOODSIDE, US, ***** •

**************@***.*** • 917-***-****

SHIRLEY GANDARA

Professional Bartender

PROFESSIONAL SUMMARY

Professional Bartender with over 14 years of extensive expertise in mixology and customer service, consistently enhancing customer experiences through innovative cocktail creations and strategic upselling. Demonstrates exceptional multitasking and organizational skills, ensuring seamless operations in high-demand environments while maintaining rigorous sanitation and safety standards. Passionate about leading the way in food and beverage management, aspiring to elevate service quality and customer satisfaction in dynamic hospitality settings. EMPLOYMENT HISTORY

BARTENDER Feb 2023 - Present

Delta Sky Club LGA Elmhurst, NY

BARTENDER Jan 2023 - Present

Savoi Latin Bistro Williamsburg, NY

BARTENDER Jun 2022 - Present

HMSHost - American Airlines Lounge LGA East Elmhurst, NY BARTENDER Nov 2021 - Nov 2022

Duo Gastropub Jackson Heights, NY

BEAUTY CONSULTANT Nov 2021 - Jun 2022

Marshalls Rego Park, NY

CAREGIVER Jan 2018 - Present

All-American Homecare Woodside, NY

Serve customers, ensuring compliance with alcohol regulations, enhancing customer satisfaction. Maintain a clean, inviting bar area, improving customer retention and experience. Craft unique cocktails, increasing brand visibility and boosting profits. Balance customer and team needs, minimizing delays and errors for smoother operations. Maintain a well-stocked bar, enhancing customer satisfaction and operational efficiency. Execute opening and closing tasks, ensuring smooth transitions and accurate cash handling. Manage inventory efficiently, aligning stock with demand for optimal service. Adhere to alcohol safety protocols, promoting a responsible environment. Maintain a stocked bar, ensuring seamless service and customer satisfaction. Manage opening/closing tasks, including inventory and cash handling. Implement alcohol safety protocols for compliance and prevention. Boost sales by recommending menu items to enhance customer experience. Handle high-volume periods, ensuring prompt and attentive service. Managed bar stock and service, boosting customer satisfaction and efficiency. Optimized shift tasks and financial accuracy, enhancing operational flow. Aligned inventory with demand, improving stock management. Ensured alcohol safety, reducing intoxication incidents. Created seasonal cocktails, increasing sales and guest enjoyment. Guided clients in selecting beauty products, boosting satisfaction and increasing sales. Created a welcoming store atmosphere, enhancing customer comfort and loyalty. Processed transactions efficiently, ensuring quick and precise service. Surpassed sales targets consistently, driving store success. Assist clients in daily activities, promoting autonomy and well-being. Build strong client relationships, providing emotional support. Efficiently manage household tasks, maintaining a clean environment. BARTENDER Jul 2016 - Jul 2018

Greenpoint Lounge Sunnyside, NY

WAITRESS Dec 2014 - Jun 2016

Cozy Diner Whitestone, NY

CASHIER/ CUSTOMER SERVICE ASSOCIATE Feb 2014 - Jul 2019 Modell's Sporting Goods Flushing, NY

RECEPTIONIST Feb 2010 - Apr 2014

Multisound Studios Whitestone, NY

EDUCATION

PHARMACY TECHNICIAN 2022

New York Institute of Medical Careers Woodside, NY PSYCHOLOGY/SOCIOLOGY 1992

Queens College of The City University of New York Flushing, NY HIGH SCHOOL DIPLOMA 1990

William Cullen Bryant High School Long Island City, NY SKILLS

Food and Beverage Management (Expert), Classic Cocktails (Expert), Customer Service (Expert), Inventory Management (Expert), Cash Handling (Expert), Mixology (Expert), Upselling (Expert), Multitasking (Expert), Cleaning (Expert), Sanitation (Expert).

LANGUAGES

Spanish (Highly proficient).

Maintained a clean, well-stocked bar to ensure customer satisfaction and efficient service. Executed opening and closing duties, including sales reports, cash handling, and inventory checks. Managed bar inventory and storage to meet customer demand and maintain optimal stock levels. Adhered to alcohol safety protocols to prevent over-intoxication and ensure guest safety. Ensured efficient service by maintaining clean, stocked server areas. Calmly resolved customer issues during busy periods, enhancing guest satisfaction. Coordinated banquet setups, successfully serving multiple dining areas. Accurately processed orders, ensuring seamless communication with kitchen staff. Assisted customers with purchases, boosting satisfaction and loyalty program engagement. Resolved self-checkout issues, enhancing transaction efficiency and customer experience. Greeted and assessed customer needs, creating a welcoming store atmosphere. Greeted visitors and directed them to appropriate offices, enhancing visitor satisfaction. Managed visitor access, ensuring secure and efficient office operations. Handled calls with precision, improving communication flow. Updated databases accurately, supporting data integrity and accessibility.

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