Pharmacy Technician Customer Service
Resume:
DIANA
RENDON
**********@*****.***
San Antonio, United States
78229
Skilled Certified Pharmacy Technician with experience at University Health Systems and proficiency in medications, medical terminologies, and data entry. Demonstrated ability to improve patient care, streamline claims processing, and enhance quality assurance. Known for exceptional customer service and interpersonal skills, alongside a proven track record as a COVID-19 Diagnostic Tester and Immunizer. PROFESSIONAL SUMMARY
University Health Systems - Certified Pharmacy Technician San Antonio, TX • 03/2023 - Current
Davilas Pharmacy Technician - Certified Pharmacy Technician San Antonio, TX • 06/2022 - 03/2023
WORK HISTORY
Answered incoming phone calls and addressed questions from customers and healthcare providers.
•
Stocked, labeled, and inventoried medication to keep accurate records.
•
Completed paperwork, entering prescription and insurance or billing information into patient profiles
•
Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
•
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
•
• Collected co-payments or full payments from customers. Maintained proper drug storage procedures, registries, and records for controlled drugs.
•
Resolved non-routine issues like third-party billing, and customer service issues.
•
Communicated directly with doctors offices via telephone, fax and email
•
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
•
Answered incoming phone calls and addressed questions from customers and healthcare providers.
•
Stocked, labeled, and inventoried medication to keep accurate records.
•
Completed paperwork, entering prescription and insurance or billing information into patient profiles
•
Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner
•
Maintained proper drug storage procedures, registries, and records for controlled drugs.
•
• Resolved non-routine issues like third-party billing, computer
• Extensive knowledge of
medications & medical
terminologies
• Data entry and good computer
knowledge
• Able to take inventory, place
orders, check in drugs & supplies,
stock shelves & remove out of date
items
• Able to input patient data &
medication orders into computer
system
• Maintain established procedures
concerning quality assurance, & the
disposal of hazardous waste drugs
• COVID-19 Diagnostic Tester and
Immunizer
SKILLS
San Antonio College of Medical &
Dental
San Antonio, TX • 06/2003
Pharmacology
Edgewood High School
San Antonio, TX • 06/1987
Intermediate Studies
EDUCATION
- Texas State Board of Pharmacy
(112014)
- Pharmacy Technician Certification
Board ( 250************)
CERTIFICATIONS
Walgreens - Certified Pharmacy Technician
San Antonio, TX • 11/2004 - 09/2021
• Answered incoming phone calls & address questions from customers and healthcare providers
• Stocked, labeled, & inventoried medication to keep accurate records
• Knowledge of Yuyama Medication Dispensing Machine
• Provide Customer Service skills & interpersonal skills
• Maintain procedures concerning quality assurance
• Set priorities, make critical decisions & respond to client concerns
• COVID-19 Diagnostic Tester & Immunizer
• Resolve non routine issues like third party billing & customer issues system, and customer service issues.
Communicated directly with doctors offices via telephone, fax and email.
•
Managed insurance billing and claims processing, streamlining the reimbursement process for patients
•
• Counted and labeled prescriptions with correct item and quantity.
• Entered and processed patients' prescriptions into internal system Set up and modified patient profiles to include current medications and insurance details.
•
Contact this candidate