Customer Service Insurance Claims
Resume:
Giselle Nunez
* OK OK
Receptionist at Oasis Insurance adept in creating a welcoming and organized reception area,
significantly enhancing customer satisfaction and retention from 2020 to 2021. Excelled in
coordinating with the insurance claims department for prompt processing, and utilized strong
skills in customer service, communication, and time management to provide personalized
assistance. Proactively developed a client feedback system, optimizing Oasis Insurance's
service offerings through detailed analysis and improvement strategies.
EMPLOYMENT HISTORY
Receptionist
Oasis insurance, El mirage Arizona — Jan 2020
¢ Ensuring a welcoming and organized reception area to create a positive first impression for clients visiting Oasis
Insurance, ultimately contributing to increased customer satisfaction and retention.
* Coordinate with the insurance claims department to ensure timely processing and resolution of customer claims.
¢ Providing personalized assistance and guidance to clients, demonstrating empathy and understanding to address
their concerns effectively, and strengthen trust in Oasis Insurance's services.
¢ Managing and updating the office's digital appointment scheduling system, ensuring efficient allocation of time
slots and minimizing client waiting times, thereby improving overall operational efficiency at Oasis Insurance.
© Developing and maintaining a client feedback system to gather insights on their experience with Oasis Insurance
services, allowing for continuous improvement and adaptation to meet customer needs effectively.
e Engaging with clients through proactive follow-up calls to gather feedback on their experience with Oasis
Insurance, identifying areas for improvement, and providing valuable insights to enhance customer satisfaction
and loyalty.
SKILLS
Customer Service Communication
Time Management Problem Solving
Teamwork Organization
EDUCATION
High school diploma
Delhi high school Ja 14 pr
LANGUAGES
Spanish
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