Customer Service High School

Education

Phlebotomist Training Program, LLC Baltimore, MD

Certificate in Phlebotomy August 2021

Oxon Hill High School Oxon Hill, MD

High school diploma August 2007 to June 2011

Work Experience

Amazon Fresh Bethesda, MD

Cashier/Sales Associate January 2022 to March 2022

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Q-Care Silver Spring, MD

Caregiver June 2019 to December 2021

●Patient-focused care.

●Administered medication to patients.

●Bathed individuals.

●Prepared and cooked meals for patients.

●Cleaned patients’ rooms and facilities.

●Responsible for day-to-day documentation of patient activity and interaction.

●Engaged in activities with patients.

Kensington Healthcare Center Kensington, MD

Housekeeping/Laundry January 2018 to August 2018

●Deep-cleaned patients’ rooms and facilities

●Stocked supplies for patients and staff.

Macy’s Bethesda, MD

Cashier/Customer Service (Seasonal) November 2015 to January 2016

●Provided excellent customer service while assisting and serving customers.

●Assisted with making price changes to merchandise.

●Responsible for ringing up customers’ purchases.

●Responsible for stocking and inventory of merchandise in the store.

●Trained and onboarded new hires.

United States Postal Service Potomac, MD

PSE Custodian May 2013 to October 2015

●Cleaned restrooms.

●Cleaned the front and back of the building.

●Responsible for mopping, waxing, and stripping floors bi-monthly.

●Responsible for discarding trash.

●Stocked janitorial supplies.

Woodside Pediatrics Silver Spring, MD

Office Assistant August 2011 to March 2013

●Answered phones.

●Scheduled patient appointments.

●Ordered office equipment.

●Cleaned and organized office.

●Responsible for inventory of supplies.

●Responsible for checking-in patients.

●Updated and maintained patient files.

Relevant Training and Skills

●Customer Service

●Patient Engagement

●Medication Administration March 2020 to Present

●Commercial Cleaning

●Vital Signs

●Time Management and Organizational Skills

●Detail Oriented

●Proficient in Microsoft Word

●Alzheimer’s and Dementia Care

●Phlebotomy

●Venipuncture

●ICD-10

Certifications and Licenses

CMT July 2020 to Present

Driver's License July 2017 to July 2026

First Aid Certification

CPR Certification

Certified Phlebotomy Technician

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