Network Administrator Senior Management

Arturo J. Ingram

***********@*****.*** 262-***-**** 2903 24th Ave. Kenosha, WI 53140

Experience:

March 2024 – Current

Horizon Retail Construction Network Administrator

•Manage Azure Virtual Desktop infrastructure

•Manage on premise server infrastructure with Hyper-V

•Manage Helpdesk needs

•Train Helpdesk techs on software and hardware that is used

•Work with senior management to understand needs for projects

•Supply results and reporting to senior management to make decisions

•Manage Fortinet firewall and Extreme Networks networking infrastructure

May 2019 – January 2024

Andis Company Network Administrator

•Architect and maintain multiple site SD-WAN networks

•Architect and maintain a Cisco CLI and Meraki based multi-vendor production network

•Architect and maintain a global Azure environment

•Create and maintain ESXI environments housing Windows Servers

•Work closely with vendors and MSPs to manage physical and software changes

•Manage a SOC/NOC environment using Azure and Meraki equipment

•Manage and administer large scale applications such as Dynamics ERP

•Troubleshoot issues with hardware and software in relation to manufacturing and office environments

•Manage and administer multiple SQL servers and databases

•Create and migrate SNMP analytic software, primarily LogicMonitor

•Architect and manage a ticketing system on and off premise

•Create and manage DHCP/DNS in relation to a multi-site mesh network

•Create and maintain alerting from network and Azure monitoring software

•Perform patching and patch management using Azure Rings and SCCM WSUS

•Manage full suite of Active Directory and Azure Active Directory servers and applications

September 2018 - March 2019

Leeward Business Advisors Systems Administrator

•Maintain current infrastructure and server states

•Manage users in multiple systems/AD environments

•Primary administrator for RMM tool as well as primary contact for support issues

•Perform on site tasks and troubleshooting

•Troubleshoot high end issues with networking equipment

•Troubleshoot scripted approaches in Batch/Powershell/SQL

•Manage a network of 750+ Fortinet Firewalls

April 2018 - September 2018

Leeward Business Advisors Team Lead

•Answering calls and creating tickets

•Managing two separate workers and their schedules

•Creating scripted approaches to issues

•Maintaining communication between client and employer

•Troubleshoot all levels of issues, basic application to SQL issues.

March 2017- April 2018

Randstad Technologies Help Desk Analyst

•Maintain current knowledge on processes performed by the user base.

•Answering calls and creating appropriate tickets as needed.

•Face to face and over the phone customer service.

•Maintain strict security protocols to prevent data breach.

•Complete understanding of core applications to troubleshoot efficiently.

•Maintain data security of HIPAA PHI.

December 2015 - December 2016

TCGRx Tier 2 Software Support / Software Upgrade Specialist

•Troubleshoot tier 2 software and user technical issues.

•Manage KnowledgeBase documentation.

•Self manage schedule and upgrade appointments.

•Manage folder structure for upgrades.

•Contact clients before and after service to ensure customer service.

•Quick and efficient responses to customers.

Education

September 2014 - 2016

Gateway Technical College IT Security Analyst

•Dean’s List: Spring 2014, Fall 2015

September 2013 - June. 2014

UW Parkside General Education

Organizations:

September 2013 - Present

Tau Kappa Epsilon

TKE promotes brotherhood, leadership, and giving back to the community. We spend time volunteering for St. Jude’s Children’s Hospital, both by raising money and by giving time to the children.

Technical Knowledge:

•PowerShell Scripting

•Network Security Protocols

•Surveillance and Monitoring Systems

•Azure/SCOM

•General Safety and Prevention Measures

•Intrusion Detection Methods

•Python Scripting

•SQL Database management

Highlights:

•Enjoys the challenge of troubleshooting a variety of issues.

•Understands when one mind isn’t enough for a solution.

•Works as part of a team to create effective solutions that can be used consistently.

•Meets and exceeds expectations of time constraints.

Contact this candidate