Customer Service Machine Learning

Aaron C. Gorecki

**** **** *** *****, *******, pa 19067

Phone: 708-***-**** • Email: *************@*****.***

Education

Kutztown University of Pennsylvania

Bachelor of Science

Double Major: Finance & Marketing Graduation: May 2023

Work Experience

Bloomberg August 2023 to Present

Annotator

Help enhance existing machine learning software with a goal to improve functionality which identifies and analyzes financial information from various sources

Extract, interpret, and analyze data to identify key metrics and transform raw data into meaningful, actionable information (e.g., outlier trends)

Evaluate financial trades and transactions, including investments in options, swaps, and forwards to help build a database for the artificial intelligence system to assess validity of trades and transactions executed

Create visuals, including dashboards in MS Excel for management reporting by using pivot tables and VLOOKUP functions

Plymouth Rock Assurance Horsham, pa may 2022 to October 2022

Accounting Intern

Worked with other insurance agencies to receive or make payments due

Accounted for outstanding bills prior to changing our glass providers

Created spreadsheets and pivot tables for management to analyze spending transactions to other insurance agencies

Collaborated with other interns to ensure previous claims were filed and documented

Giant Food Stores Yardley, pa February 2018 to January 2022

Cashier/Customer Service

Balanced daily cash register receipts and provided quality customer service

Counted money in cash registers at the beginning and end of shifts to ensure that all tills were balanced

Responding to questions from guests in a manner that is consistent with guest service philosophy

Assist in other areas of the store, as needed

Lower Makefield Township pool Yardley, pa march 2015 to August 2018

Lifeguard/Instructor

Supervised swimming activities at the facility and ensured that policies, guidelines, and safety procedures were followed

Monitored weather reports closely to ensure safety of guests

Provided swimming lessons group and private weekly

Maintained a safe environment in and around the pool

Skills

Proficient in Microsoft Word, Excel, and PowerPoint

SAP Software

S&P Capital IQ Pro

Strong communication skills both written and oral

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