Front Desk Customer Service
Resume:
Jenevieve settlemoir
Virgina beach,VA 23451
*******************@*****.***
EXPERIENCE
McCutchen Gym, Naha Japan — Front Desk Receptionist
January 2020-September 2020
●Protected confidential guest and business information.
●Served as the first point of contact for new visitors.
●Input data into job-related software for storage, retrieval and archiving.
●Delivered reliable customer service to guests upon arrival.
●Remained calm, resourceful, and proactive while resolving complex issues.
●Greeted, assisted and directed visitors with a professional attitude.
●Keep the front of the house clean and orderly.
Camp Foster Chapel, Naha Japan— Nursery Worker
February 2020-December 2022
●Created a safe and nurturing environment to promote play and exploration.
●Addressed maintenance and housekeeping duties for classroom, common use areas and playgrounds.
●Engaged with infants through singing, smiling and developmentally appropriate activities.
●Cultivated positive relationships with families, teachers,and partners.
●Assess each child's developmental needs on a monthly basis.
JEB Fort Story Youth Center, Virginia beach- Youth leader
August 2023-June 2024
●Adhered to program guidelines, including safety and cleanliness standards.
●Coordinated regular communication with parents, guardians, or caregivers regarding group activities and progress.
●Helped children to develop positive self-esteem and sense of self-worth.
●Worked with school-age children in a childcare program.
●Provided conflict resolution assistance when disputes arose between participants or staff members.
Chick-fil-A, Virginia beach— cashier
November 2023 - february 2024
●Worked with a supervisory team to meet customer needs.
●Addressed customer questions and complaints with professionalism.
●Offered customers information about upcoming promotions and available items.
●Engaged customers in pleasant conversation while completing cash register transactions.
Delta Marriott hotel, Virginia Beach -front desk
July 2024 -
●Greeted and assisted guests with check-ins, check-outs, and reservations, ensuring a smooth and welcoming experience.
●Managed phone calls, emails, and guest inquiries, providing accurate information about hotel services, local attractions, and room availability.
●Handled payment processing, billing, and financial transactions, ensuring accuracy and adherence to company policies.
●Addressed and resolved guest complaints and issues in a professional and timely
Fort story JEB fitness center - front desk
Current morning/ day shift
EDUCATION
Mississippi Youth Challenge Academy, hattiesburg, MS — Highschool diploma
January 2023 - june 2023
SKILLS
●Lobby oversight
●Front Office Support
●Guest Relations
●Cash Handling
●Conflict Management
●Customer Service
●Multitasking
●Decision Making
●Training and mentoring
●Child Assessment
●Age-appropriate activity development
●Classroom Organization
●Adaptability and Flexibility
●Cleaning and sanitization
●Parent-Teacher Communication
●Active Listening
●Parent Communication
●Problem Solving
●Team Collaboration
●Emotional Intelligence
●Activity Planning
●Behavior Management
●Time Management
●Conflict Resolution
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