Customer Experience Product Marketing

Christopher Santilli

719-***-**** ****************@*****.*** www.linkedin.com/in/chrissantillioperations PROFESSIONAL PROFILE

Executive Program Management Global Operations Customer Experience Mergers & Acquisitions Cloud Support Operations Business Transformation Strategic Planning Senior level information technology expert with over twenty years of success driving business growth and efficiency by executing suc- cessful technology strategies, organizational processes, project workflows and competitive business analysis in rapid cost-competitive technology market. Passion for developing organizations delivering the most complex cloud deployments to customer applications: collaborative business operations, organizational and product analytics, global operations, and cloud technologies. Meets challenging goals and identifies opportunities by collaborating with global customers, business partners, financiers, senior management, and all key internal and external stakeholders. Transforms underperforming individuals, departments and groups into cohesive, innovative, and dedicated teams driven to achieve unprecedented results. Institutes powerful customer-facing initiatives that generate top-line revenues while engendering positive change, customer loyalty and goodwill. Additional competencies include:

Customer & Client Advocate Team Recruiting, Development & Leadership

Professional Services & Product Analytics Industry Benchmark & Analysis

Product Marketing & Positioning Contract Negotiations & Deal Making

Direction, Re-Engineering of Mission & Focus Mergers and Acquisitions & Venture Capital CAREER SYNOPSIS

Oracle Corporation - Oracle Cloud Infrastructure (OCI), Seattle, WA 2016-Present CONSULTING MEMBER OF EXECUTIVE STAFF - OCI CUSTOMER EXPERIENCE Director leading global customer experience and analytics for Oracle Cloud Infrastructure. Providing industry benchmark and analysis to the OCI Global Support team in Asia, Europe, and Americas. Lead team to identify and deliver cross-functional programs improving the customer experience while applying the latest Cloud services and technologies. Delivered projects incubated from Gartner industry benchmarks and research (e.g. Maturity Levels, Representative Surveys) that created 5 process improvement projects. Delivered on an international HUB strategy to expand OCI Seattle operations globally. This program was the coordination of cultural

(HR, legal), education (Training) and operations (DevOps, Support, Sales, Professional Services) deployment to 5 global sites and 10+ satellite sites.

Lead the integration of new technologies and company operations into OCI refining/enhancing the Mergers & Acquisition corporate vehicle resulting in creation of the Obligation Management team. This included the custom integration of sales process, marketing process, procurement and development process for 3 companies (Ravello, Dyn, Zenedge). These companies resided both nationally and internationally, thus this was accomplished without disrupt day-to-day operations during the integration while adding to the top-line revenue.

Quantum Corporation, Colorado Springs, CO, Mendota Heights, MN 2012-2016 Publicly traded (NYSE: QTM) manufacturer of tape products, and disk-based data deduplication backup, recovery and deduplication storage/cloud products SENIOR TECHNICAL DIRECTOR, PRODUCT MANAGEMENT, VERTICAL MARKET CREATION Led the StorNext software business segment and development across high performance, government, media and social networking markets. Reporting to the executive management team, drives business transformation concentrating on new storage tiers, data man- agement policies and third party cloud integration, including AWS S3/Glacier, C2S and Hadoop. Focuses on and utilizes partner feed- back and customer consultations to improve competitive position.

Captured 20% annual revenue growth in FY’2015 ($20+ million) by establishing solutions to drive demand and adoption of Stor- Next solutions.

Drove 15-20% resource efficiencies in feature product definition and deliverables in a predictable manner and budget by convert- ing from a waterfall to agile process.

Managed definition, requirements and delivery of four new software products and two core software generations for customer adoption and partner integration through customer interviews to add 3 incremental industry markets.

Delivered the company’s first Hybrid Cloud products integrating StorNext with Amazon cloud services. The delivery of 2 new Q- Cloud products won awards at IBC2015 and 2015 NAB. Santilli, Chris

NetApp Inc., Sunnyvale, CA, Bangalore, IND, Pittsburgh, PA 2010-2012 Public company (NASDAQ: NTAP) providing software, systems and services to manage and store customer data SENIOR TECHNICAL DIRECTOR, TECHNOLOGY STRATEGIST, CUSTOMER ADVOCATE Reported to the CTO for strategy and the VP of Business for product creation and deployment. Led technical team for Clustered OnTap, located in Cranberry Township to facilitate ease of deployment of very large storage systems. Collaborated closely with industry technology leaders from VMware, Cisco, MS and other major companies to deliver cost-effective converted solutions to growing commercial, government, and national research labs market segments, and the message, collaboration and rich text media markets. Evaluated competition utilizing quarterly SWOT analysis. Served as technical and business leader for the WAFL filesystem and clustering.

Led design and implementation of enterprise scaling features within OnTap core technology focusing on ease of use and multi-site application access and petabyte storage scaling deployments delivering effective solutions on-time and on-budget.

Provided technical and business leadership to support for +100% increased nodes and storage capacity for the WAFL filesystem and clustering.

Delivered solutions that provided for enterprise capacity (global solutions), high performance (clustering and fault tolerant) and application multi-tenancy (cloud infrastructure) to succeed against competitors (e.g. EMC, HP, IBM and Oracle)

Executive sponsor for the Federal Government partners as a liaison for business and product related issues that reduced service issue resolution timing and increased product feature adoption and integration. COPAN Systems, Inc., Longmont, CO, Hong Kong, London, UK 2002-2009 Provider of massive array of idle disks storage solutions, acquired by Silicon Graphics International in 2010 FOUNDER & CTO, VP OF ENGINEERING, VP OF SERVICE, EVANGELIST Founded the business and validated a new concept and approach to retain and analyze customer’s data. Established product value through customer interviews, competitive product positioning and vision. Integrated concept into an existing product to provide the op- erational benefits of saving power and increasing density while reducing price. Built the engineering and services organizations. Nego- tiated deals with 3rd party software products and business partners. Handled competitive product analysis, industry standards involve- ment and customer engagements. Led distribution and product marketing to Fortune 1000 companies. Reported to the Board of Direc- tors

Secured venture capital financing of $100+ million for market positioning of a disruptive technology.

Validated the adoption of a new technology of storing more data at less cost and reduced datacenter space with new customers across ten industry markets.

Produced three product generations for 150 Fortune 1000 customers and solution partnerships.

Captured $30 million in annual revenue by integrating Massive Array of Idle Disks (MAID) into industry standard products, thereby obtaining a substantial competitive cost and technology advantage.

Saved 75% in power consumption cost and increased datacenter floor space 100%, while cutting operation cost 25%-50% and capital cost 50%, by integrating concept as a new technology approach into an existing product.

Evangelized and educated the storage industry analysts on the new technology for saving power and capital costs for a new stor- age product categorization of near-line storage. This product produced 200% reduced access time over enterprise tape library performance; the product metrics demonstrated a 5X increase in mean time between failures.

Business was acquired by Silicon Graphics International Corp. Compaq Computer Corporation, Houston, TX, Colorado Springs, CO 1999-2002 Acquired by HP for $25 billion in 2002

SENIOR ENGINEERING DIRECTOR AND BUSINESS LEADER IN THE ENTERPRISE STORAGE DIVISION Provided the concept, leadership, development and delivery of a new storage management product with monitoring, configuring and management of devices within a storage area network, developed on a Windows and Linux platform. Collaborated with product market- ing, customers, manufacturing and third party software and system vendors. Handled budgeting, hiring, project planning and people management of team of 50+ engineers, testers, and product release management personnel. This position reported to the GM of Stor- age Operations which owned the P&L for all storage products. This cumulated in the delivery of the first comprehensive Storage man- agement system, SANworks Management Appliance, for the management, provision and monitoring of Compaq storage products. Storage Technology Corporation, Louisville, CO, Toulouse, FR 1997-1999 Data storage technology business with a focus on tape backup equipment and software to manage storage systems, now owned by Oracle ADVISORY ENGINEER, PROJECT LEAD

Handled engineering and development of open systems SAN Disk Products. Lead the system architecture, system design, simulation models, board designs and the productizing of new products. Utilized industry standard technologies, such as Fibre Channel-Arbitrated Loop, Peripheral Component Interconnect (PCI/CompactPCI), SCSI, RAID, data compression algorithms, Motorola PowerPC micro- processors and RTOS to develop intelligent storage products. Santilli, Chris

EDUCATION, TRAINING, CERTIFICATIONS & LICENSES

Colorado Technical University, Colorado Springs, CO Master of Science degree in Computer Engineering

Colorado State University (fka the University of Southern Colorado), Pueblo, CO Bachelor of Science degree in Computer Science

ASSOCIATIONS, & COMMUNITY

Contributor to Compliance Committees for: MPAA, CJIS, and HIPAA requirements for Media Broadcasters, Law Enforcement agen- cies and Non-Profit Hospital

Storage Networking Industry Association: Founding Member, Green Storage Initiative; past Contributing Member, Disk Data Format GreenGrid: Founding Member

Colorado Healthcare Information and Management Systems Society: past Member SCSI Trade Association: past Member, Technical Committee T10: Zone Block Commands for Single Drives PCI Industrial Computer Manufacturers Group: past Executive Member Fibre Channel Loop Community: past contributing Member RAID Advisory Board: founding and contributing Member Institute of Electrical and Electronics Engineers: past contributing Member Security Clearance (2010-2015): past clearances for TS/SCI PATENTS

US & International Patents:

#7181578 - Method and apparatus for efficient scalable storage

#7035972 - Method and apparatus for power-efficient high-capacity scalable storage system

#7152142 - Method for a workload-adaptive high performance storage system with data protection

#7266668 - Method and system for accessing a plurality of storage devices

#7210004 - Method and system for background processing of data in a storage system

#7210005 - Method and apparatus for power-efficient high-capacity scalable storage system

#7222216 - Workload-adaptive storage system with static allocation

#7380060 - Background processing of data in a storage system

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