Operations Manager Account Management

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

ANGELA WAMPLER

■ St. Louis, MO 63125 ■ 314-***-**** ■ **************@*****.*** ■ A hardworking and highly motivated professional with combined knowledge and skills to enhance business performance. Excels in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. Utilizes a resourceful and results-driven approach, with a passion for growth and efficiency to meet company needs and increase service value.

• Positive Communication Skills

• Dispatch Planning

• High-Pressure Environments

• Adaptability

• Team Player

• TMS

• Excel

• Management skills

• Critical Thinking

• Leadership

• Creativity

• Account Management

• Rate Negotiations

CAPACITY SPECIALIST 08/2021 to Current

eshipping, St. Ann, MO

• Conducted training on safety procedures and regulations for transportation staff members Built and maintained relationships with core transportation partners and brokers to provide on-time service

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• Prepared staff work schedules and assigned specific duties Provided training on safe driving practices, route optimization techniques and other topics related to transport operations

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Monitored fleet performance to ensure compliance with company standards and relevant laws and regulations

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• Reviewed invoices from vendors for accuracy before processing payments Reviewed financial statements, sales reports, and other performance data to measure productivity

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Ensured compliance with all applicable laws, regulations, and policies across the organization

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Scheduled regular inspections of vehicles by mechanics for preventive maintenance purposes

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Set prices and credit terms for goods and services, based on forecasts of customer demand

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Created reports summarizing transport metrics such as miles driven per day, week, month, average speed of vehicles

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Processed paperwork for new employees and entered employee information into payroll system

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• Kept track of leave time, such as vacation, personal, and sick leave, for employees Maintained employee records, including new hires, terminations and changes in status according to payroll policies

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EDUCATION

REFERENCES

TRANSPORTATION OPERATIONS MANAGER 06/2000 to 08/2020 Southside Express Inc, Maplewood, MO

• Leveraged strong communication skills to build relationships with clients

• Coordinated with cross-functional teams on projects and initiatives

• Resolved issues relating to damaged or lost freight quickly and efficiently

• Tracked delivery progress of shipments

• Excelled in multitasking to manage a high call volume with professionalism and efficiency Proficiently used computer systems for data entry, tracking, and managing of driver information

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• Monitored GPS systems for real-time tracking of vehicles during transit Proactively identified potential dispatch issues before they occurred and took corrective action as needed

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Maintained positive relationships with drivers by providing helpful advice regarding route selection or traffic conditions

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• Developed and maintained relationships with transport companies Managed a team of drivers, dispatchers and other personnel involved in the transport process

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Communicated emergencies, delays due to weather and carrier schedule changes to customers and supervisors

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High School Diploma : 06/1992

MRH - Maplewood

References available upon request

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