Customer Service Data Entry

LA$ GONZALEZ, JR.

Orlando, IL **E** Mobile: 321-***-**** Emait: Gonzalezj rluisT5 @ gmail.com

Customer Semice Representative * Accoant Manager * Vendor Support PROFESSIONAL PROFILE

Dedicated Customer Semice Representative with more than 20 years of experience. Self-starter, exhibiting high work ethics integrity and competence. Personable team player, equally able to lead or follow instructions. Driven to meet challenges and exceed customer and employer expectations while demonstrating the highest level of professionalism. Highly motivated and upbeat Office Management graduate experienced in administrative and customer service support. Quick learner, committed to top-quality job perfornzurce. Dependable and cowteous with superior communication and inter-personal skills. Excellent time management, organizational and leadership abilities. Proficient in internet research data entry & proofreading. Core Competencics inclade : t Effectivecommunication

i Good time management

a Committed to data integrity

I Excels underpressure

. Bilingual: English & Spanish

o Excellent customer service

I Conflict resolution

I Word, Outlook, Excel

o Multi-tasker

a Works well with others

0 Computer proficient

a Creative problem solver

t Detail Oriented

t Highly organized

0 High work ethics

I nt e r c o nn e c tio n S p e c ialist

Lumio IIX Orlando, Fl u2022-05t20z

Remote work Assisting clients with all facets of Solar Panel projects i.e. connection to utility i.e. Florida Power

& Light grid via Interconnection applications, Insurance document,submittal, trouble shooting any issues client may have with solar projects, account updating, order entry Customer Semice slSales Consallant

Advanced o o Automobile Store Auto closing Parts parts responsibilities Altamonte sales specialist, Springs, which battery include Fl. sales assuring and installations, store is prepared inventory, for next parts day deliveries sales, nightly when 1012019-cash required. U2022 nxmagement, bank deposits, adding new inventory into shelves, labeling new product using planogram. Vendor Support SpecialistlCustomer Semice Representative EDC Service Group Altamonte Springs, Fl. U2017-0512019 a Managed vendor accounts and compliance paperwork: service agreement, certificates of insurance and W9 Signed up new vendors (tradesmen) to contracts for services by negotiating rates for services required Updated all current tradesman profiles in Advantage system assuring all documentation i.e. Service Agreement, Certificates of Insurance, Workman's Compensation & W9 forms are in compliance. Castomer Semice RepresentativelProduction lzad

Gale Pacific Altamonte Springs Ml20l2-122;016

a Account specialist for Home Depot and Lowes for Coolaroo Exterior Solar Shades custom blinds department, handling all custom order inquiries i.e. sales, installations, returns, pricing, inventory, order updates, credits, troubleshooting all solar shade issues. Production department for custom order blinds, supervised staffof (7) a

manufacture custom blinds, inventory control, shipping & receiving of custom blinds and materials, processed returns for credit and/or refunds.

Castomer Semice RepresentutivelWarchouse Manager

Stark a Carpet/Customer Wallcovering support for Division 28 Stark I Carpet New York, showrooms NY in U.S. and Europe. Supervised staff of (6) Sales, 0f/l99E-inventory 03t2L1rz control, deliveries, installations, specifications, product distribution. Purchased product i.e. wallcoveringVfabrics from major domestic and foreign suppliers. Researched and resolved all client, vendors and showroom issues relating to deliveries, installations. hocessed all vendor invoices Processed returns, credits, refunds and cancellations. Shipping product utilizing all major carriers i.e. UPS, Federal Express. DHL etc. and receiving of merchandise when necessary. Inventory control, production assistant to production numager EDUCATION

Monroe Busincss Institute; Bronx, N.Y. Office Management fohn F. Kennedy Intenulional Airport; Castomcr Carc Training Progran - Certifuate of complction tgu

2008

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