Customer Service Data Entry

Afika Sikwana

*** ********* *, ******, *******-Natal 4001

************@*****.*** +27-61-015-****

www.linkedin.com/in/afika-sikwana-b44308195

Professional Summary

Detail-oriented and experienced administrative professional with a strong background in office operations, data entry, customer service, scheduling and Retail. Proven ability to manage multiple tasks efficiently and contribute to organizational success. Skills Highlights

Proficient in Microsoft Office Suite (Word, Excel, Typing) Strong planning, control, and organizational skills Excellent communication and telephone etiquette

Ability to work under pressure with minimal supervision Professional Experience

Shop Assistant Cashier

Econo Foods East London

January 2023 – August 2024

•Delivered exceptional customer service with friendly and courteous interactions.

•Operated cash registers efficiently to process sales and returns.

•Resolved customer inquiries and complaints promptly.

•Maintained accurate cash drawer balances throughout shifts. Administration Assistant

Frere Tertiary Hospital East London, Eastern Cape May 2022– November 2022

•Created and managed patient records using an online system.

•Scheduled appointments and maintained the daily on-call list for medical staff.

•Assisted in payment processing and ensured medical documentation was organized and accessible.

Office Assistant

Trimax Education Centre East London, Eastern Cape January 2021 – May 2022

•Managed admissions and financial records.

•Implemented an efficient filing system and prepared reports.

•Provided professional responses to telephone inquiries and administrative support. Education

National Diploma in Administration Management

Walter Sisulu University East London, Eastern Cape January 2018 – December 2022

Matric

David Mama Senior Secondary School

2008 – 2013

Key Skills

Data Entry & Management

Office Administration

Scheduling & Filing Systems

Customer Service

References

Econo Foods:Candice Groep (Admin Supervisor)

+27-68-082-****

Frere Hospital:Akhona Sisulu (Mentor)

043-***-****

Trimax Education Centre:Mr. Lebo (Co-worker)076-***-****

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