Customer Service Warehouse Supervisor

TERRY JOHNSON

*****.********@*****.***

Phone: 317-***-****

*** ******* *****, **********, ** 46140

Results-focused professional equipped with 25+ years of experience with all facets of Naval Supply operations along with 15 years in finance as a payroll supervisor. Visionary strategist adept at developing and implementing long-range and crisis action plans. Proactive problem solver who possesses a track record of analyzing processes and eliminating waste. Detail-oriented multi-tasker who leverages excellent prioritization and organizational skills to complete assignments within stringent time and budget constraints. Motivational leader capable of effectively conveying goals and strategies to all levels of an organization. Articulate communicator who excels in delivering presentations to large groups. Additional areas of expertise include:

- Strategic Planning - Financial Management - Total Quality Management - Training/Instruction

- Budgeting - Risk Management - Customer Service

Career Track

Retired – April 2020 - present

Table Games Dealer – Indiana Grand Racing & Casino – November 2019- April 2020

Deals Black Jack and other carnival games requiring knowledge of all games and proper procedure in order to deal efficiently.

Warehouse Supervisor – Becker Electric – November 2016 – September 2019

Responsible for inventory totaling over $10 million. Thorough attention to detail resulted in inventory discrepancies reduced from over $6,000 in Jan 17 to under $200 in Jan 19 while inventory was increased by over 200 line items.

Receives, processes and packages all incoming and outgoing electrical material for various orders.

Provides customer service to all counter customers for electrical needs.

Purchasing/Logistics Manager - Delphinus Engineering June 13, 2011 – November 4, 2016

Responsible for creating purchase orders in support of work for Delphinus Engineering for jobs run by the Bremerton and San Diego offices

Create Job Material Listings (JML’s) from drawings provided in order to submit material bids for various jobs bid by Delphinus Engineering. Update JML’s as material is ordered and received.

Assists in warehouse functions such as shipping and receiving. Licensed to drive fork lift.

Tracks and expedites all ordered material to ensure that it is received in a timely manner for the task the material is required for.

Responsible for reviewing Job Summary Reports (JSR) in order to monitor the budget of each task and provide cost to complete information.

Familiar with the Federal Acquisitions Regulations & Defense Acquisitions Regulations (FAR/DFAR) as well as supply chain management.

Accounting Technician – DFAS Indianapolis – Mar 1, 2010 – June 1, 2011

In six months became the travel and pay expert sought out by other customer service representatives

Received a grade of exceptional in first annual review

Logistics Lead – Big Dog Logistics – Houston, TX – September 1 – 2008 – June 2009

Responsible for coordinating the pick-up and delivery of multiple shipments throughout the U.S and Canada

Providing the cost estimates for various new business proposals.

United States Navy, Supply Officer – 1978 – 2008 (Retired on 8/31/2008 as a LCDR)

Played a key role in the USS Abraham Lincoln receiving the Stan Arthur Logistics Award for reducing manpower by 60% while sustaining the same level of proficiency for delivering various items throughout the ship.

As a member of the Pre-commissioning crew of the USS Bridge (AOE-10), responsible for the Quality Assurance of all spaces onboard, the initial load out of the entire supply inventory and the set up of the food service spaces. Supervised the load-out of 460 line items of ammunition, equating to 500+ tons of material, tailored the $17M load-out to meet the requirements of a battle group during a six-month deployment, ensuring all ships were mission ready

Cut the number of line items in stock onboard USS Abraham Lincoln (CVN 72) from 10,000+ to less than 4,000 while improving efficiency and saving the Navy $25M in future expenditures.

Personally directed daily logistics support to shore relief teams during the humanitarian relief effort in the area of Indonesia as a result of the 2005 tsunami.

Other accolades: Sailor of the Year (four different commands). Two-time recipient of the NEY Award for Food Service Excellence. Three-time recipient of the Disbursing Excellence Award for payroll excellence. Excellence in Storekeeping Award.

Key Responsibilities:

While serving as the Deputy Disbursing Officer onboard USS Nimitz, then a Disbursing Clerk Chief Petty Officer onboard USS Nimitz, led the Disbursing Office to receiving the Disbursing Excellence Award twice in 1992 and 1994.

As Cargo Officer onboard USS Bridge, performed inventory management duties for 1,000 tons of ammunition and 10,000+ line items.

As Stock Control Officer onboard USS Abraham Lincoln, developed and administered annual budgets of $50M+.

While serving as the Services Officer onboard USS Abraham Lincoln, managed seven divisions of 400 personnel, coordinating all quality of life functions, including compensation, food service, berthing accommodations, and normal sundry items; led each division to win its respective award for excellence while achieving grades of outstanding during their annual audits.

Directed the Aviation Maintenance Officer School, including supervising 11 instructors and planning/coordinating two separate curriculums; oversaw the updating of 1,000+ line items in the personal qualifications standards for maintenance officers, which enhanced the training provided to the fleet aviation program.

Education

Associate of Applied Science in Administrative and Management Studies, Excelsior College

Bachelor of Science with concentration in Finance, Excelsior College, 2017

Lean Six Sigma White Belt, Navy Knowledge (Online)

Computer Skills

Microsoft Office (Word, Access, Excel, PowerPoint), Microsoft Visio

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